[Federal Register Volume 82, Number 119 (Thursday, June 22, 2017)]
[Notices]
[Pages 28543-28544]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-12971]
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DEPARTMENT OF STATE
[Public Notice 10019]
30-Day Notice of Proposed Information Collection: Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
ACTION: Notice of request for public comment and submission to OMB of
proposed collection of information.
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SUMMARY: The Department of State has submitted the information
collection described below to the Office of Management and Budget (OMB)
for approval. In accordance with the Paperwork Reduction Act of 1995 we
are requesting comments on this collection from all interested
individuals and organizations. The purpose of this Notice is to allow
30 days for public comment.
DATES: Submit comments directly to the Office of Management and Budget
(OMB) up to July 24, 2017.
ADDRESSES: Direct comments to the Department of State Desk Officer in
the
[[Page 28544]]
Office of Information and Regulatory Affairs at the Office of
Management and Budget (OMB). You may submit comments by the following
methods:
Email: [email protected]. You must include the
DS form number, information collection title, and the OMB control
number in the subject line of your message.
Fax: 202-395-5806. Attention: Desk Officer for Department
of State.
FOR FURTHER INFORMATION CONTACT: Direct requests for additional
information regarding the collection listed in this notice, including
requests for copies of the proposed collection instrument and
supporting documents, to Pamela Watkins, Department of State, Office of
Directives Management, 1800 G Street NW., Suite 2400, Washington, DC
20522-2202 who may be reached at [email protected].
SUPPLEMENTARY INFORMATION:
Title of Information Collection: Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 1405-0193.
Type of Request: Extension of a Currently Approved
Collection.
Originating Office: Office of Directives Management, A/
GIS/DIR.
Form Number: Various public surveys.
Respondents: Individuals responding to Department of State
customer service evaluation requests.
Estimated Number of Respondents: 325,000.
Estimated Number of Responses: 325,000.
Average Time per Response: 3.5 minutes.
Total Estimated Burden Time: 18,958 annual hours.
Frequency: Once per request.
Obligation to Respond: Voluntary.
We are soliciting public comments to permit the Department to:
Evaluate whether the proposed information collection is
necessary for the proper functions of the Department.
Evaluate the accuracy of our estimate of the time and cost
burden for this proposed collection, including the validity of the
methodology and assumptions used.
Enhance the quality, utility, and clarity of the
information to be collected.
Minimize the reporting burden on those who are to respond,
including the use of automated collection techniques or other forms of
information technology.
Please note that comments submitted in response to this Notice are
public record. Before including any detailed personal information, you
should be aware that your comments as submitted, including your
personal information, will be available for public review.
Abstract of Proposed Collection
The information collection activity will collect qualitative
customer feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. This
qualitative feedback will provide insights into customer perceptions,
experiences and expectations, provide an early warning of issues with
service, or focus attention on areas where communication, training or
changes in operations might improve delivery of products or services.
These collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers. It will also allow
feedback to contribute directly to the improvement of program
management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be used for
quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance. Such data uses require more rigorous
designs that address: The target population to which generalizations
will be made, the sampling frame, the sample design (including
stratification and clustering), the precision requirements or power
calculations that justify the proposed sample size, the expected
response rate, methods for assessing potential non-response bias, the
protocols for data collection, and any testing procedures that were or
will be undertaken prior fielding the study. Depending on the degree of
influence the results are likely to have, such collections may still be
eligible for submission for other generic mechanisms that are designed
to yield quantitative results.
Methodology
Respondents will fill out a brief customer survey after completing
their interaction with a Department Office or Embassy. Surveys are
designed to gather feedback on the customer's experiences.
Janet Freer,
Director, Office of Directives Management, Department of State.
[FR Doc. 2017-12971 Filed 6-21-17; 8:45 am]
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