[Federal Register Volume 82, Number 125 (Friday, June 30, 2017)]
[Notices]
[Pages 29911-29912]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-13699]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2017-0026; OMB No. 1660-NW103]
Agency Information Collection Activities; Proposed Information
Collection; Comment Request; Federal Emergency Management Agency
Programs Customer Satisfaction Surveys
AGENCY: Federal Emergency Management Agency (FEMA), DHS.
ACTION: Notice of new information collection; request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to comment on a new
information collection to replace a currently approved information
collection. In accordance with the Paperwork Reduction Act of 1995,
this notice seeks comments concerning the collection of Individual
Assistance customer satisfaction survey responses and information for
assessment and improvement of the delivery of disaster assistance to
individuals and households.
DATES: Comments must be submitted on or before August 29, 2017.
ADDRESSES: To avoid duplicate submissions to the docket, please use
only one of the following means to submit comments:
(1) Online. Submit comments at www.regulations.gov under Docket ID
[[Page 29912]]
FEMA-2017-0026. Follow the instructions for submitting comments.
(2) Mail. Submit written comments to Docket Manager, Office of
Chief Counsel, DHS/FEMA, 500 C Street SW., Room 8NE, Washington, DC
20472-3100.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at http://www.regulations.gov, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy Act
notice that is available via the link in the footer of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Jessica Guillory, Statistician,
Customer Survey & Analysis Section, Recovery Directorate, FEMA at
[email protected], 940-891-8528. You may contact the
Records Management Division for copies of the proposed collection of
information at email address: [email protected].
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Orders 12862 and 13571 requiring all Federal agencies to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. The
Government Performance and Results Act (GPRA) (Pub. L. 103-62, 107
Stat. 285) requires agencies to set missions and goals and measure
performance against them. In addition, the GPRA Modernization Act of
2010 (Pub. L. 111-352, 124 Stat. 3866) requires quarterly performance
assessments of government programs for the purposes of assessing agency
performance and improvement. FEMA will fulfill these requirements by
collecting customer satisfaction program information through surveys of
the Recovery Directorate's external customers.
Collection of Information
Title: Federal Emergency Management Agency Programs Customer
Satisfaction Surveys.
Type of Information Collection: New information collection.
OMB Number: 1660-NW103.
FEMA Forms: FEMA Form 519-0-45, Preparedness Survey--Electronic;
FEMA Form 519-0-44, Preparedness Survey--Phone; FEMA Form 519-0-47,
Transitional Sheltering Assistance (TSA) Survey--Electronic; FEMA Form
519-0-46, Transitional Sheltering Assistance (TSA) Survey--Phone; FEMA
Form 519-0-49, Temporary Housing Units (THU) Survey--Electronic; FEMA
Form 519-0-48, Temporary Housing Units (THU) Survey--Phone; FEMA Form
519-0-51, Shelter and Temporary Essential Power (STEP) Survey--
Electronic; FEMA Form 519-0-50, Shelter and Temporary Essential Power
(STEP) Survey--Phone.
Abstract. Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. Analysis from the survey is
used to measure FEMA's survivor-centric mission of being accessible,
simple, timely and effective in meeting the needs of survivors.
Affected Public: Individuals and households.
Number of Respondents: 8,896.
Number of Responses: 8,896.
Estimated Total Annual Burden Hours: 5,548.
Estimated Cost: The estimated annual burden hour cost to
respondents is $193,292. The estimated annual non-labor cost to
respondents participating and traveling to focus groups is $30,816.
There are no annual costs to respondents' operations and maintenance
costs for technical services. There are no annual start-up or capital
costs. The cost to the Federal Government is $716,338.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Dated: June 26, 2017.
Tammi Hines,
Records Management Program Chief (Acting), Mission Support, Federal
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2017-13699 Filed 6-29-17; 8:45 am]
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