[Federal Register Volume 82, Number 139 (Friday, July 21, 2017)]
[Notices]
[Pages 33908-33909]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-15345]
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ENVIRONMENTAL PROTECTION AGENCY
[EPA-HQ-OEI-2017-0380; FRL-9964-69-OEI]
Proposed Information Collection Request; Comment Request; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery (Renewal)
AGENCY: Environmental Protection Agency (EPA).
ACTION: Notice.
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SUMMARY: The Environmental Protection Agency is planning to submit an
information collection request (ICR), ``Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery'' to the
Office of Management and Budget (OMB) for review and approval in
accordance with the Paperwork Reduction Act. Before doing so, EPA is
soliciting public comments on specific aspects of the proposed
information collection as described below. This is a proposed extension
of the ICR, which is currently approved through November 30, 2017. An
Agency may not conduct or sponsor and a person is not required to
respond to a collection of information unless it displays a currently
valid OMB control number.
DATES: Comments must be submitted on or before September 19, 2017.
ADDRESSES: Submit your comments, referencing Docket ID No. EPA-HQ-OEI-
2017-0380 online using www.regulations.gov (our preferred method), or
by mail to: EPA Docket Center, Environmental Protection Agency, Mail
Code 28221T, 1200 Pennsylvania Ave. NW., Washington, DC 20460.
EPA's policy is that all comments received will be included in the
public docket without change including any personal information
provided, unless the comment includes profanity, threats, information
claimed to be Confidential Business Information (CBI) or other
information whose disclosure is restricted by statute.
FOR FURTHER INFORMATION CONTACT: Courtney Kerwin, Office of
Environmental Information, Regulatory Support Division, Environmental
Protection Agency, Mail Code 2822T 1200 Pennsylvania Ave. NW.,
Washington, DC 20460; telephone number: 202-566-1669 and email address:
[email protected].
SUPPLEMENTARY INFORMATION: The supporting documents for this ICR
(Generic Clearance for the Collection of Qualitative Feedback on Agency
Service
[[Page 33909]]
Delivery, EPA ICR No. 2434.75, OMB Control No. 2010-0042), which
explain in detail the information that the EPA will be collecting, are
available in the public docket for this ICR. The docket can be viewed
online at www.regulations.gov or in person at the EPA Docket Center,
WJC West, Room 3334, 1301 Constitution Ave. NW., Washington, DC. The
telephone number for the Docket Center is 202-566-1744. For additional
information about EPA's public docket, visit http://www.epa.gov/dockets.
Pursuant to section 3506(c)(2)(A) of the PRA, EPA is soliciting
comments and information to enable it to: (i) Evaluate whether the
proposed collection of information is necessary for the proper
performance of the functions of the Agency, including whether the
information will have practical utility; (ii) evaluate the accuracy of
the Agency's estimate of the burden of the proposed collection of
information, including the validity of the methodology and assumptions
used; (iii) enhance the quality, utility, and clarity of the
information to be collected; and (iv) minimize the burden of the
collection of information on those who are to respond, including
through the use of appropriate automated electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses. EPA
will consider the comments received and amend the ICR as appropriate.
The final ICR package will then be submitted to OMB for review and
approval. At that time, EPA will issue another Federal Register notice
to announce the submission of the ICR to OMB and the opportunity to
submit additional comments to OMB.
Abstract: The information collection activity provides a means to
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with the Administration's commitment to
improving service delivery. Qualitative feedback includes information
that provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study.
This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management. The solicitation of feedback will
target areas such as: Timeliness, appropriateness, accuracy of
information, courtesy, efficiency of service delivery, and resolution
of issues with service delivery. Responses will be assessed to plan and
inform efforts to improve or maintain the quality of service offered to
the public. If this information is not collected, vital feedback from
customers and stakeholders on the Agency's services will be
unavailable.
The Agency will only submit a collection for approval under this
generic clearance if: The collections are voluntary; the collections
are low-burden for respondents and are low-cost for both the
respondents and the Federal Government; the collections are
noncontroversial and do not raise issues of concern to other Federal
agencies; the collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future; personally identifiable
information (PII) is collected only to the extent necessary and is not
retained; information gathered will be used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency; information gathered will not be
used for the purpose of substantially informing influential policy
decisions; information gathered will yield qualitative information.
Respondents/affected entities: Individuals and Households;
Businesses and Organizations; State, Local or Tribal Government.
Respondent's obligation to respond: Voluntary.
Estimated number of respondents: 120,000 (total).
Frequency of response: Once per request.
Total estimated burden: 30,000 hours. Burden is defined at 5 CFR
1320.03(b).
Total estimated cost: There are no annualized capital or operation
& maintenance costs.
Changes in estimates: There is an increase of 10,000 hours annually
in the total estimated respondent burden compared with the ICR
currently approved by OMB. This increase in hours is due to the
increase in the use of surveys by the Agency.
Courtney Kerwin,
Director, Regulatory Support Division.
[FR Doc. 2017-15345 Filed 7-20-17; 8:45 am]
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