[Federal Register Volume 82, Number 143 (Thursday, July 27, 2017)]
[Notices]
[Pages 34965-34966]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-15814]
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DEPARTMENT OF HOMELAND SECURITY
U.S. Customs and Border Protection
[1651-0136]
Agency Information Collection Activities: Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: U.S. Customs and Border Protection (CBP), Department of
Homeland Security.
[[Page 34966]]
ACTION: 60-Day Notice and request for comments; extension of an
existing collection of information.
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SUMMARY: The Department of Homeland Security, U.S. Customs and Border
Protection will be submitting the following information collection
request to the Office of Management and Budget (OMB) for review and
approval in accordance with the Paperwork Reduction Act of 1995. The
information collection is published in the Federal Register to obtain
comments from the public and affected agencies. Comments are encouraged
and will be accepted (no later than September 25, 2017 to be assured of
consideration.
ADDRESSES: Written comments and/or suggestions regarding the item(s)
contained in this notice must include the OMB Control Number 1651-0136
in the subject line and the agency name. To avoid duplicate
submissions, please use only one of the following methods to submit
comments:
(1) Email. Submit comments to: [email protected].
(2) Mail. Submit written comments to CBP Paperwork Reduction Act
Officer, U.S. Customs and Border Protection, Office of Trade,
Regulations and Rulings, Economic Impact Analysis Branch, 90 K Street
NE., 10th Floor, Washington, DC 20229-1177.
FOR FURTHER INFORMATION CONTACT: Requests for additional PRA
information should be directed to CBP Paperwork Reduction Act Officer,
U.S. Customs and Border Protection, Office of Trade, Regulations and
Rulings, Economic Impact Analysis Branch, 90 K Street NE., 10th Floor,
Washington, DC 20229-1177, or via email [email protected]. Please
note that the contact information provided here is solely for questions
regarding this notice. Individuals seeking information about other CBP
programs should contact the CBP National Customer Service Center at
877-227-5511, (TTY) 1-800-877-8339, or CBP Web site at https://www.cbp.gov/.
SUPPLEMENTARY INFORMATION: CBP invites the general public and other
Federal agencies to comment on the proposed and/or continuing
information collections pursuant to the Paperwork Reduction Act of 1995
(44 U.S.C. 3501 et seq). Written comments and suggestions from the
public and affected agencies should address one or more of the
following four points: (1) Whether the proposed collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information will have practical
utility; (2) the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (3) suggestions to enhance the
quality, utility, and clarity of the information to be collected; and
(4) suggestions to minimize the burden of the collection of information
on those who are to respond, including through the use of appropriate
automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology, e.g., permitting
electronic submission of responses. The comments that are submitted
will be summarized and included in the request for approval. All
comments will become a matter of public record.
Overview of This Information Collection
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1651-0136.
Current Actions: This submission is being made to extend the
expiration date with no change to the burden hours.
Type of Review: Extension (without change).
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management. Feedback collected under this generic clearance
will provide useful information, but it will not yield data that can be
generalized to the overall population. This type of generic clearance
for qualitative information will not be used for quantitative
information collections that are designed to yield reliably actionable
results, such as monitoring trends over time or documenting program
performance. Such data uses require more rigorous designs that address:
The target population to which generalizations will be made, the
sampling frame, the sample design (including stratification and
clustering), the precision requirements or power calculations that
justify the proposed sample size, the expected response rate, methods
for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures that were or will be undertaken
prior fielding the study. Depending on the degree of influence the
results are likely to have, such collections may still be eligible for
submission for other generic mechanisms that are designed to yield
quantitative results.
Affected Public: Individuals and businesses.
Type of Collection: Comment cards.
Estimated Number of Respondents: 10,000.
Estimated Number of Annual Responses per Respondent: 1.
Estimated Number of Total Annual Responses: 10,000.
Estimated Time per Response: 3 minutes.
Estimated Total Annual Burden Hours: 500 hours.
Type of Collection: Customer Surveys.
Estimated Number of Respondents: 50,000.
Estimated Numbers of Annual Responses per Respondent: 1.
Estimated Number of Total Annual Responses: 50,000.
Estimated Time per Response: 15 minutes.
Estimated Total Annual Burden Hours: 12,500.
Dated: July 24, 2017.
Seth Renkema,
Branch Chief, Economic Impact Analysis Branch, U.S. Customs and Border
Protection.
[FR Doc. 2017-15814 Filed 7-26-17; 8:45 am]
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