[Federal Register Volume 82, Number 168 (Thursday, August 31, 2017)]
[Notices]
[Pages 41398-41399]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-18487]
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DEPARTMENT OF DEFENSE
Office of the Secretary
[Docket ID DOD-2017-OS-0041]
Proposed Collection; Comment Request
AGENCY: Washington Headquarters Service (WHS), Facilities Services
Directorate (FSD), Enterprise Performance and IT Management Directorate
(EPITMD), DoD.
ACTION: 60-Day information collection notice.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, and as
part of a Federal Government-wide effort to streamline the process to
seek feedback from the public on service delivery, Washington
Headquarters Service (WHS), Facilities Services Directorate (FSD),
Enterprise Performance and IT Management Directorate (EPITMD) announces
a proposed generic information collection and seeks public comment on
the provisions thereof. Comments are invited on: Whether the proposed
collection of information is necessary for the proper performance of
the functions of the agency, including whether the information shall
have practical utility; the accuracy of the agency's estimate of the
burden of the proposed information collection; ways to enhance the
quality, utility, and clarity of the information to be collected; and
ways to minimize the burden of the information collection on
respondents, including through the use of automated collection
techniques or other forms of information technology.
DATES: Consideration will be given to all comments received by October
30, 2017.
ADDRESSES: You may submit comments, identified by docket number and
title, by any of the following methods:
Federal eRulemaking Portal: http://www.regulations.gov.
Follow the instructions for submitting comments.
Mail: Department of Defense, Office of the Deputy Chief
Management Officer, Directorate for Oversight and Compliance,
Regulatory and Advisory Committee Division, 4800 Mark Center Drive,
Mailbox #24, Suite 08D09B, Alexandria, VA 22350-1700.
Instructions: All submissions received must include the agency
name, docket number and title for this Federal Register document. The
general policy for comments and other submissions from members of the
public is to make these submissions available for public viewing on the
Internet at http://www.regulations.gov as they are received without
change, including any personal identifiers or contact information.
Any associated form(s) for this collection may be located within
this same electronic docket and downloaded for review/testing. Follow
the instructions at http://www.regulations.gov for submitting comments.
Please submit comments on any given form identified by docket number,
form number, and title.
FOR FURTHER INFORMATION CONTACT: To request more information on this
proposed information collection or to obtain a copy of the proposal and
associated collection instruments, please write to the Washington
Headquarters Service (WHS), Facilities Services Directorate (FSD),
Enterprise Performance and IT Management Directorate (EPITMD), ATTN:
Mr. Jeremy Consolvo, 1550 Crystal Drive, Arlington, VA 22202, or call
the WHS/FSD/EPITMD at (703) 697-2224.
SUPPLEMENTARY INFORMATION:
Title; Associated Form; and OMB Number: Fast Track Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery--the Interactive Customer Evaluation (ICE) System; 0704-0420.
Needs and Uses: The proposed information collection activity
provides a means to garner qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the
Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of
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respondents, or burden-hours per respondent) and are low-cost for both
the respondents and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Actions: Processing Revision as Generic.
Type of Review: Revision.
Affected Public: Individuals and Households.
Estimated Number of Annual Respondents: 152,622.
Average Expected Annual Number of Activities: 16,970.
Below we provide projected average estimates for the next three
years:
Average Number of Respondents per Activitiy: 9.
Responses per Respondent: 1.
Annual Responses: 152,622.
Average Burden per Response: 3 minutes.
Annual Burden Hours: 7,631.
Frequency: On occasion.
This system was developed to improve the timeliness, quality, and
quantity of feedback given by customers to DoD service providers.
Customers are able to access an appropriate comment card in ICE by
going directly to the ICE Web site and search for the service provider
or through a link provided by a service provider. They are able to
quickly fill out a short online questionnaire related to customer
satisfaction. Customer responses are sent to the appropriate facility
and/or service manager. The data resides in the ICE system. This timely
feedback allows service providers to quickly improve the quality of
their services, thereby enhancing the quality of life for all members
of the defense community. It also gives community commanders, deputy
commanders in chiefs, and others an opportunity to review, assess, and
improve current service quality.
Dated: August 28, 2017.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2017-18487 Filed 8-30-17; 8:45 am]
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