[Federal Register Volume 82, Number 185 (Tuesday, September 26, 2017)]
[Notices]
[Pages 44836-44837]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-20496]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Intent To Request Revision From OMB of One Current Public
Collection of Information: TSA Customer Comment Card
AGENCY: Transportation Security Administration, DHS.
ACTION: 60-Day notice.
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SUMMARY: The Transportation Security Administration (TSA) invites
public comment on one currently approved Information Collection Request
(ICR), Office of Management and Budget (OMB) control number 1652-0030
abstracted below that we will submit to OMB for a revision in
compliance with the Paperwork Reduction Act (PRA). The ICR describes
the nature of the information collection and its expected burden. This
collection allows customers to provide feedback to TSA about their
experiences with TSA's processes and procedures, to request information
or request assistance at the TSA checkpoint, and to report security
threats and vulnerabilities.
DATES: Send your comments by November 27, 2017.
ADDRESSES: Comments may be emailed to [email protected] or delivered to
the TSA PRA Officer, Office of Information Technology (OIT), TSA-11,
Transportation Security Administration, 601 South 12th Street,
Arlington, VA 20598-6011.
FOR FURTHER INFORMATION CONTACT: Christina A. Walsh the above address,
or by telephone (571) 227-2062.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation will be
available at http://www.reginfo.gov upon its submission to OMB.
Therefore, in preparation for OMB review and approval of the following
information collection, TSA is soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Consistent with the requirements of Executive Order (E.O.) 13771,
Reducing Regulation and Controlling Regulatory Costs, and E.O. 13777,
Enforcing the Regulatory Reform Agenda, TSA is also requesting comments
on the extent to which this request for information could be modified
to reduce the burden on respondents.
Information Collection Requirement
OMB Control Number 1652-0030; TSA Customer Comment Card. The ICR is
a voluntary program for airport passengers to provide feedback to TSA
regarding their experiences with TSA security procedures. The
collection of information allows TSA to evaluate and address customer
concerns about security procedures and policies.
TSA Customer Comment Cards collect feedback, complaints, or
compliments and the passenger may voluntarily provide contact
information. TSA uses the contact information to respond to the
passenger's comments. For passengers who deposit their cards in the
designated drop-boxes, TSA staff at airport collect the cards,
categorize comments, enter the results into an online system for
reporting, and respond to passengers as appropriate.
In addition, the TSA Contact Center (TCC) continues to be available
for passengers to make comments independently of airport involvement
via online submission forms, available at www.tsa.gov/contact/contact-forms. These electronic forms of the comment card are intended for the
same purpose, to allow passengers to provide feedback to TSA regarding
their experiences with TSA security procedures. Passengers may also use
the electronic forms to file Disability or Civil Rights and Liberties
complaints. TCC provides a receipt to any person who submits an
electronic form. The information obtained from the electronic forms
allows TSA to evaluate and address customer concerns about security
procedures and policies with an electronic interface.
TSA is revising the collection to add three new electronic forms:
Request for Assistance, Request for Information, and Security Issue.
The Request for Assistance electronic form allows passengers to request
assistance at the TSA checkpoint as part of the TSA
[[Page 44837]]
Cares Program. This program was developed for passengers with
disabilities, medical conditions, and other special circumstances who
may need additional assistance during the security screening process.
The program is available to all members of the public and is separate
from the Military Severely Injured Joint Support Operations Center
(MSIJSOC) and the Travel Protocol Office (TPO) programs which support
and facilitate the movement of wounded warriors, severely injured
military personnel, veterans, and other travelers requiring an escort
through the airport security screening process. The Request for
Information electronic form allows passengers to submit an inquiry
about TSA policies and procedures, such as traveling with medical
conditions, prohibited and permitted items, or security screening. The
Security Issue electronic form allows passengers to play a critical
role in identifying and reporting suspicious activities and threats.
TCC will also provide receipts to any person who uses the three new
electronic forms. TSA is required to provide a receipt to any person
who reports a security problem, deficiency, or vulnerability. See 49
CFR 1503.3(a).
TSA estimates the number of respondents to be 203,659, with an
estimated number of 18,431 average annual burden hours. The annual
respondents and burden hours have decreased from the prior ICR
submission estimate due to new estimates derived from actual data
obtained over the past few years. The number of paper customer comment
card submissions decreased from 150,000 to 50,000 and the number of
electronic comment submissions (previously called Talk to TSA)
decreased from 170,000 to 136,140. As a result, the annual burden hour
has decreased accordingly. In addition, TSA reduced its hour burden
estimates for the Disability and Civil Right complaints from 30 minutes
to 10 minutes based on actual usage data.
Dated: September 20, 2017.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2017-20496 Filed 9-25-17; 8:45 am]
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