[Federal Register Volume 82, Number 209 (Tuesday, October 31, 2017)]
[Notices]
[Page 50488]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-23587]
-----------------------------------------------------------------------
DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0712]
Agency Information Collection Activity: Survey of Healthcare
Experiences of Patients (SHEP)
AGENCY: Veterans Health Administration, Department of Veterans Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: Veterans Health Administration, Department of Veterans Affairs
(VA), is announcing an opportunity for public comment on the proposed
collection of certain information by the agency. Under the Paperwork
Reduction Act (PRA) of 1995, Federal agencies are required to publish
notice in the Federal Register concerning each proposed collection of
information, including each proposed reinstatement of a currently
approved collection, and allow 60 days for public comment in response
to the notice.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before January 2, 2018.
ADDRESSES: Submit written comments on the collection of information
through Federal Docket Management System (FDMS) at www.Regulations.gov
or to Brian McCarthy, Office of Regulatory and Administrative Affairs
(10B4), Department of Veterans Affairs, 810 Vermont Avenue NW.,
Washington, DC 20420 or email to [email protected]. Please refer
to ``OMB Control No. 2900-0712'' in any correspondence. During the
comment period, comments may be viewed online through FDMS.
FOR FURTHER INFORMATION CONTACT: Brian McCarthy at (202) 461-6345.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must
obtain approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. This request for
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VHA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VHA's functions, including
whether the information will have practical utility; (2) the accuracy
of VHA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Authority: E.O. 12862--Setting Customer Service Standards.
Title: Survey of Healthcare Experiences of Patients (SHEP);
SHEP Inpatient Long Form: 10-1465-1
SHEP Inpatient Short Form: 10-1465-2
Ambulatory Care Long Form: 10-1465-3
Ambulatory Care Short Form: 10-1465-4
Clinician and Group CAHPS 3.0 Patient Centered Medical Home Short Form:
10-1465-5
Clinician and Group CAHPS 3.0 Patient Centered Medical Home Long Form:
10-1465-6
Home Healthcare CAHPS Long Form: 10-1465-7
In-Center Hemodialysis CAHPS Long Form: 10-1465-8
Clinician & Group CAHPS 3.0: 10-1465-9
SHEP Community Care survey: 10-1465-10
OMB Control Number: 2900-0712.
Type of Review: Reinstatement of a currently approved collection.
Abstract: The Survey of Health Experience of Patients (SHEP) has
been developed to measure patient satisfaction in the Veterans Health
Administration, and has been in use in its present form since 2008. The
mission of the Veterans Health Administration (VHA) is to provide high
quality medical care to eligible veterans. Executive Order 12862, dated
September 11, 1993, calls for the establishment and implementation of
customer service standards, and for agencies to ``survey customers to
determine the kind and quality of services they want and their level of
satisfaction with current services''. Further emphasized by the
Executive Order 13571, on ``Streamlining Service Delivery and Improving
Customer Service,'' issued on April 27, 2011, VA must work continuously
to ensure that their programs are effective and meet their customers'
needs. To this end, VA is always seeking new and innovative ways to
ensure the highest levels of customer satisfaction.
Affected Public: Individuals and households.
Estimated Annual Burden:
10-1465-1--160 hours.
10-1465-2--18,000 hours.
10-1465-3--160 hours.
10-1465-4--120 hours.
10-1465-5--48,000 hours.
10-1465-6--8,000 hours.
10-1465-7--80 hours.
10-1465-8--120 hours.
10-1465-9--30,000 hours.
10-1465-10--72,000 hours.
Estimated Average Burden per Respondent:
10-1465-1--20 minutes.
10-1465-2--15 minutes.
10-1465-3--20 minutes.
10-1465-4--15 minutes.
10-1465-5--10 minutes.
10-1465-6--20 minutes.
10-1465-7--10 minutes.
10-1465-8--15 minutes.
10-1465-9--15 minutes.
10-1465-10--15 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents:
10-1465-1--480.
10-1465-2--72,000.
10-1465-3--480.
10-1465-4--480.
10-1465-5--288,000.
10-1465-6--24,000.
10-1465-7--480.
10-1465-8--480.
10-1465-9--120,000.
10-1465-10--288,000.
By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk,
Department of Veterans Affairs.
[FR Doc. 2017-23587 Filed 10-30-17; 8:45 am]
BILLING CODE 8320-01-P