[Federal Register Volume 83, Number 40 (Wednesday, February 28, 2018)]
[Notices]
[Pages 8663-8664]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-04060]


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DEPARTMENT OF ENERGY


30-Day Federal Register Notice--Extension of Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: U.S. Department of Energy.

ACTION: Notice and request for comments.

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SUMMARY: The Department of Energy (DOE), as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public to comment on the ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery'' for approval under 
the Paperwork Reduction Act (PRA). This collection was developed as 
part of a Federal Government-wide effort to streamline the process for 
seeking feedback from the public on service delivery. This notice 
announces DOE's intent to submit this collection to the Office of 
Management and Budget (OMB) for approval and solicits comments on 
specific aspects of the proposed information collection.

DATES: Comments regarding this collection must be received on or before 
March 30, 2018. If you anticipate difficulty in submitting comments by 
the deadline, as soon as possible, please advise the OMB Desk Officer 
of your intention to make a submission. The OMB Desk Officer may be 
telephoned at 202-395-4718.

ADDRESSES: Written comments should be sent to the OMB Desk Officer, 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, New Executive Office Building, 735 17th

[[Page 8664]]

Street NW, Room 10102, Washington, DC 20503 and to the Office of the 
Chief Information Officer, U.S. Department of Energy, 19901 Germantown 
Road, Room G-312, Germantown, MD 20874. Comments can also be emailed to 
DOE's Paperwork Reduction Act mailbox at [email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Christina Rouleau, Paperwork Reduction Act 
Officer, Office of the Chief Information Officer, U.S. Department of 
Energy, 19901 Germantown Road, Room G-312, Germantown, MD 20874. Desk 
Phone: (301) 903-6227; Email: [email protected].

SUPPLEMENTARY INFORMATION: This information collection request 
contains: (1) OMB No. 1910-5160; (2) Information Collection Request 
Title: ``Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery;'' (3) Type of Request: Extension; (4) 
Purpose: The proposed information collection activity provides a means 
to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner in accordance with the Administration's 
commitment to improving service delivery. ``Qualitative feedback'' 
refers to information that provides useful insights on perceptions and 
opinions but not statistical surveys that yield quantitative results 
that can be generalized to the population of study. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative, and actionable 
communications between DOE and its customers and stakeholders. It will 
also allow feedback to contribute directly to the improvement of 
program management; (5) Annual Estimated Number of Respondents: 10,000; 
(6) Annual Estimated Number of Total Responses: 10,000; (7) Annual 
Estimated Number of Burden Hours: 200,000; (8) Annual Estimated 
Reporting and Recordkeeping Cost Burden: There are no costs for 
Reporting and Recordkeeping.

    Statutory Authority: Executive Order 13571, Streamlining Service 
Delivery and Improving Customer Service (2011).

    Issued in Washington, DC on January 10, 2018.
Allan K. Manuel,
Deputy CIO for Enterprise, Policy, Portfolio Management & Governance, 
Office of the Chief Information Officer, U.S. Department of Energy.
[FR Doc. 2018-04060 Filed 2-27-18; 8:45 am]
 BILLING CODE 6450-01-P