[Federal Register Volume 83, Number 89 (Tuesday, May 8, 2018)]
[Notices]
[Pages 20856-20857]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-09684]
-----------------------------------------------------------------------
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION
[Notice: (18-042)]
Notice of Information Collection
AGENCY: National Aeronautics and Space Administration (NASA).
ACTION: Notice of information collection.
-----------------------------------------------------------------------
SUMMARY: The National Aeronautics and Space Administration, as part of
its continuing effort to reduce paperwork and respondent burden,
invites the general public to take this opportunity to comment on the
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery'' for approval under the Paperwork Reduction
Act (PRA) (44 U.S.C. 3501 et. seq.). This collection was developed as
part of a Federal Government-wide effort to streamline the process for
seeking feedback from the public on service delivery. This notice
announces our intent to submit this collection to OMB for approval and
solicits comments on specific aspects for the proposed information
collection,
DATES: All comments should be submitted within 60 calendar days from
the date of this publication.
ADDRESSES: All comments should be addressed to Lori Parker, National
Aeronautics and Space Administration, 300 E Street SW, Washington, DC
20546-0001.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument(s) and instructions
should be directed to Lori Parker, NASA Clearance Officer, NASA
Headquarters, 300 E Street SW, JF0000, Washington, DC 20546, (202) 358-
1351.
SUPPLEMENTARY INFORMATION:
I. Abstract
The proposed information collection activity provides a means to
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with the Administration's commitment to
improving service delivery. By qualitative feedback we mean information
that provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
II. Methods of Collection
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise issues of
concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions from
respondents who have experience with the program or may have experience
with the program in the near future;
Information gathered will be used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information; the
collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which
[[Page 20857]]
generalizations will be made, the sampling frame, the sample design
(including stratification and clustering), the precision requirements
or power calculations that justify the proposed sample size, the
expected response rate, methods for assessing potential non-response
bias, the protocols for data collection, and any testing procedures
that were or will be undertaken prior to fielding the study. Depending
on the degree of influence the results are likely to have, such
collections may still be eligible for submission for other generic
mechanisms that are designed to yield quantitative results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
III. Data
Title: Extension of the Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
OMB Number: 2700-0153
Type of Review: Extension of approval for a collection of
information.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local, or Tribal Government.
Average Expected Annual Number of Activities: 60.
Average Number of Respondents per Activity: 300.
Annual Responses: 18,000.
Frequency of Responses: Once per request.
Average minutes per Response: 5.
Burden Hours: 1,500.
IV. Request for Comments
Comments are invited on: (1) Whether the proposed collection of
information is necessary for the proper performance of the functions of
NASA, including whether the information collected has practical
utility; (2) the accuracy of NASA's estimate of the burden (including
hours and cost) of the proposed collection of information; (3) ways to
enhance the quality, utility, and clarity of the information to be
collected; and (4) ways to minimize the burden of the collection of
information on respondents, including automated collection techniques
or the use of other forms of information technology.
Comments submitted in response to this notice will be summarized
and included in the request for OMB approval of this information
collection. They will also become a matter of public record.
Deborah F. Bloxon,
NASA Federal Liaison Officer.
[FR Doc. 2018-09684 Filed 5-7-18; 8:45 am]
BILLING CODE 7510-13-P