[Federal Register Volume 83, Number 137 (Tuesday, July 17, 2018)]
[Notices]
[Page 33244]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-15170]
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DEPARTMENT OF HOMELAND SECURITY
Agency Information Collection Activities: Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Department of Homeland Security (DHS).
ACTION: 30-Day notice and request for comments; extension without
change of a currently approved collection, 1601-0014.
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SUMMARY: DHS will submit the following Information Collection Request
(ICR) to the Office of Management and Budget (OMB) for review and
clearance in accordance with the Paperwork Reduction Act of 1995. The
information collection activity will garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. DHS
previously published this ICR in the Federal Register on Wednesday,
April 4, 2018 for a 60-day public comment period. No comments were
received by DHS. The purpose of this notice is to allow an additional
30 days for public comments.
DATES: Comments are encouraged and will be accepted until August 16,
2018. This process is conducted in accordance with 5 CFR 1320.1.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection to the Office of Information and
Regulatory Affairs, OMB. Comments should be addressed to OMB Desk
Officer, DHS and sent via electronic mail to
[email protected].
SUPPLEMENTARY INFORMATION: The information collection activity will
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with the Administration's commitment to
improving service delivery. By qualitative feedback we mean information
that provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management. Feedback collected under this generic clearance
will provide useful information, but it will not yield data that can be
generalized to the overall population. This type of generic clearance
for qualitative information will not be used for quantitative
information collections that are designed to yield reliably actionable
results, such as monitoring trends over time or documenting program
performance. Such data uses require more rigorous designs that address:
The target population to which generalizations will be made, the
sampling frame, the sample design (including stratification and
clustering), the precision requirements or power calculations that
justify the proposed sample size, the expected response rate, methods
for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures that were or will be undertaken
prior fielding the study. Depending on the degree of influence the
results are likely to have, such collections may still be eligible for
submission for other generic mechanisms that are designed to yield
quantitative results.
This is an extension of a currently approved collection, 1601-0014.
DHS previously published this ICR in the Federal Register on Wednesday,
April 4, 2018 at 83 FR 14484 for a 60-day public comment period, and is
soliciting public comment for another 30 days. OMB is particularly
interested in comments which:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Analysis
Agency: The Department of Homeland Security.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1601-0014.
Frequency: One per Request.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Number of Respondents: 215,100.
Estimated Time per Respondent: 10 minutes.
Total Burden Hours: 34,732 Hours.
Dated: June 20, 2018.
Melissa Bruce,
Executive Director, Enterprise Business Management Office.
[FR Doc. 2018-15170 Filed 7-16-18; 8:45 am]
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