[United States Government Manual] [June 01, 2008] [Pages 549-553] [From the U.S. Government Printing Office, www.gpo.gov]UNITED STATES POSTAL SERVICE 475 L'Enfant Plaza SW., Washington, DC 20260 Phone, 202-268-2000. Internet, www.usps.gov. Board of Governors: Chairman Alan C. Kessler Vice Chairman Carolyn Lewis Gallagher Governors Mickey D. Barnett, James H. Bilbray, Louis J. Giuliano, Thurgood Marshall, Jr., James C. Miller III, Katherine C. Tobin, Ellen C. Williams Postmaster General, Chief Executive Officer John E. Potter Deputy Postmaster General and Chief Operating Patrick R. Donahoe Officer Secretary (vacancy) Inspector General David C. Williams Officers: Postmaster General, Chief Executive Officer John E. Potter Deputy Postmaster General, Chief Operating Patrick R. Donahoe Officer Managing Director, Global Business Paul Vogel and Senior Vice President Operations Senior Vice President William Galligan Retail Operations Vice President Kathleen Ainsworth Network Operations Management Tony Pajunas Vice President Delivery Operations Vice Jordan Small President Engineering Vice President Walt O'Tormey Facilities Vice President Tom Samra Eastern Area Vice President Megan Brennan Great Lakes Area Vice President Jo Ann Feindt [[Page 550]] New York Metro Area Vice President David Solomon Northeast Area Vice President Tim Haney Pacific Area Vice President Michael Daley Southeast Area Vice President Terry Wilson Southwest Area Vice President Ellis Burgoyne Western Area Vice President Sylvester Black Capitol Metro Area Vice President Jerry Lane Chief Information Officer, Executive Vice Ross Philo President Information Technology Operations George Wright Vice President Chief Financial Officer, Executive Vice Harold Glen Walker President Treasurer Vice President Robert Pedersen Supply Management Vice President Susan Brownell Controller Vice President Lynn Malcolm Chief Human Resources Officer, Executive Vice Anthony Vegliante President Employee Resource Management Vice Deborah Giannoni- President Jackson Employee Development and Diversity Susan LaChance Vice President Labor Relations Vice President Doug Tulino Chief Marketing Officer, Executive Vice Anita Bizzotto President Customer Service Vice President Susan Plonkey Product Development Vice President Nicholas Barranca Pricing and Classification Vice Stephen Kearney President Sales Vice President Jerry Whalen General Counsel, Senior Vice President Mary Anne Gibbons Strategy and Transition Senior Vice President Linda Kingsley Intelligent Mail and Address Quality Senior Vice Tom Day President Government Relations Vice President Marie Therese Dominguez Consumer Advocate, Vice President Delores Killette Expedited Mail Vice President Gary Reblin Ground Packages Vice President James Cochrane, Acting Public Affairs and Communications Vice President Julie Moore, Acting Chief Postal Inspector Alexander Lazaroff Judicial Officer William Campbell [For the United States Postal Service statement of organization, see the Code of Federal Regulations, Title 39, Part 221] ------------------------------------------------------------------------ The United States Postal Service provides mail processing and delivery services to individuals and businesses within the United States. The Service is committed to serving customers through the development of efficient mail-handling systems and operates its own planning and engineering programs. It also protects the mails from loss or theft and apprehends those who violate postal laws. The Postal Service was created as an independent establishment of the executive branch by the Postal Reorganization Act (39 U.S.C. 101 et seq.), approved August 12, 1970. The present United States Postal Service commenced operations on July 1, 1971. [GRAPHIC] [TIFF OMITTED] T214669.068 [[Page 552]] The Postal Service has approximately 705,000 career employees and handles about 212 billion pieces of mail annually. The chief executive officer of the Postal Service, the Postmaster General, is appointed by the nine Governors of the Postal Service, who are appointed by the President with the advice and consent of the Senate. The Governors and the Postmaster General appoint the Deputy Postmaster General, and these 11 people constitute the Board of Governors. In addition to the national headquarters, there are area and district offices supervising more than 37,000 post offices, branches, stations, and community post offices throughout the United States. Activities In order to expand and improve service to the public, the Postal Service is engaged in customer cooperation activities, including the development of programs for both the general public and major customers. The Consumer Advocate, a postal ombudsman, represents the interest of the individual mail customer in matters involving the Postal Service by bringing complaints and suggestions to the attention of top postal management and solving the problems of individual customers. To provide postal services responsive to public needs, the Postal Service operates its own planning, research, engineering, real estate, and procurement programs specially adapted to postal requirements, and maintains close ties with international postal organizations. The Postal Service is the only Federal agency whose employment policies are governed by a process of collective bargaining under the National Labor Relations Act. Labor contract negotiations, affecting all bargaining unit personnel, as well as personnel matters involving employees not covered by collective bargaining agreements, are administered by Labor Relations or Human Resources. The U.S. Postal Inspection Service is the Federal law enforcement agency which has jurisdiction in criminal matters affecting the integrity and security of the mail. Postal Inspectors enforce more than 200 Federal statutes involving mail fraud, mail bombs, child pornography, illegal drugs, mail theft, and other postal crimes, as well as being responsible for the protection of all postal employees. Postal Service customers and employees can contact the Postal Inspection Service online at www.usps.gov/postalinspectors or by calling 1-877-876-2455 to reach the appropriate Inspection Service office. Postal Inspection Service--United States Postal Service ------------------------------------------------------------------------ Division Address Telephone ------------------------------------------------------------------------ Atlanta.................... P.O. Box 16489, Atlanta, GA 404-608-4500 30321-0489. Boston..................... 495 Summer St., Boston, MA 617-556-4400 02210-2214. Charlotte.................. 2901 Scott Futrell Dr., 704-329-9120 Charlotte, NC 28228-3000. Chicago.................... Fl. 6, 433 W. Harrison St., 312-983-7900 Chicago, IL 60669-2201. Denver..................... Suite 900, 1745 Stout St., 303-313-5320 Denver, CO 80202-3034. Detroit.................... P.O. Box 330119, Detroit, 313-226-8184 MI 48232-6119. Fort Worth................. 14800 Trinity Blvd., Fort 817-359-2700 Worth, TX 76161-2929. Houston.................... 650 N. Sam Houston Pkwy, 713-238-4400 Houston, TX 77251-1276. Los Angeles................ P.O. Box 2000, Pasadena, CA 626-405-1200 91102-2000. Miami...................... 6th Fl., 3400 Lakeside Dr., 954-436-7200 Miramar, FL 33027-3242. New Jersey/Caribbean....... P.O. Box 509, Newark, NJ 973-693-5400 07101-0509. New York................... P.O. Box 555, New York, NY 212-330-3844 10116-0555. Philadelphia............... Rm. 400, 2970 Market St., 215-895-8450 Philadelphia, PA 19101- 9000. Pittsburgh................. Rm. 2101, 1001 California 412-359-7900 Ave., Pittsburgh, PA 15290- 9000. San Francisco.............. P.O. Box 882528, San 415-778-5800 Francisco, CA 94188-2528. Seattle.................... P.O. Box 400, Seattle, WA 206-442-6300 98111-4000. St. Louis.................. 1106 Walnut St., St. Louis, 314-539-9300 MO 63199-2201. Washington, DC............. Suite 200, 10500 Little 410-715-7700 Patuxent Pkwy., Columbia, MD 21044-3509. ------------------------------------------------------------------------ [[Page 553]] Sources of Information Consumer Information Customers may check shipping rates, buy stamps, print postage, track packages, locate ZIP codes, shop at the Postal Store, change addresses, or obtain answers to frequently asked questions by visiting www.usps.com. For general information 24 hours a day, call 1-800-ASK-USPS (1-800-275-8777). For the Express Mail, Priority Mail, and Package Support Line, call 1-800-222-1811. Information on past and present schemes used to defraud the public is available at www.usps.com/ postalinspectors. Reports of fraudulent activity involving the mail may be made to the Mail Fraud Hotline, 1-800-372-8347. Contracts and Small Business Activities Contact Supplier Diversity. Phone, 202-268-4633. Employment General information about jobs such as clerk, letter carrier, etc., including information about programs for veterans, may be obtained by contacting the nearest post office or from the Postal Service Web site at www.usps.gov/employment. Information about Postal Inspector Service employment may be obtained online at www.usps.com/postalinspectors. Inspector General The Office of Inspector General maintains a toll-free hotline as a means for individuals to report activities involving fraud, waste, or mismanagement. Such reports may be made by e-mail to hotline@uspsoig.gov, by telephone at 1-888-USPS-OIG (1-888-877-7644), by fax at 1-866-756-6741, or by mail to the United States Postal Service, Office of Inspector General Hotline, 10th Floor, 1735 North Lynn Street, Arlington, VA 22209-2020. Publicly available documents and information on the Office of Inspector General and some Freedom of Information Act documents are available electronically at www.uspsoig.gov. Philatelic Sales Contact Stamp Fulfillment Services, Kansas City, MO 64179-1009. Phone, 800-782-6724. Publications Pamphlets on mailability, postage rates and fees, and many other topics may be obtained free of charge from the nearest post office. Most postal regulations are contained in Postal Service manuals covering domestic mail, international mail, postal operations, administrative support, and employee and labor relations. These manuals and other publications including the National Five-Digit ZIP Code and Post Office Directory (Publication 65) may be purchased from the Superintendent of Documents, Government Printing Office, Washington, DC 20402-0001. The National Five-Digit ZIP Code and Post Office Directory is also available through local post offices. Reading Rooms Located on 11th Floor North, Library. Phone, 202-268- 2900. For further information, contact the U.S. Postal Service, 475 L'Enfant Plaza SW., Washington, DC 20260. Phone, 202-268-2000. Internet, www.usps.gov.