[Congressional Bills 115th Congress]
[From the U.S. Government Publishing Office]
[H.R. 5375 Introduced in House (IH)]

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115th CONGRESS
  2d Session
                                H. R. 5375

   To require the Secretary of the Treasury to submit to Congress a 
   comprehensive customer service strategy for the Internal Revenue 
                                Service.


_______________________________________________________________________


                    IN THE HOUSE OF REPRESENTATIVES

                             March 21, 2018

  Mr. Reed (for himself, Mr. Kelly of Pennsylvania, and Mr. Bishop of 
  Michigan) introduced the following bill; which was referred to the 
                      Committee on Ways and Means

_______________________________________________________________________

                                 A BILL


 
   To require the Secretary of the Treasury to submit to Congress a 
   comprehensive customer service strategy for the Internal Revenue 
                                Service.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. COMPREHENSIVE CUSTOMER SERVICE STRATEGY.

    Not later than the date which is 1 year after the date of the 
enactment of this Act, the Secretary of the Treasury, after 
consultation with the National Taxpayer Advocate, shall submit to 
Congress a written comprehensive customer service strategy for the 
Internal Revenue Service. Such strategy shall include--
            (1) a plan to provide assistance to taxpayers that is 
        designed to meet reasonable taxpayer expectations and is in 
        conformity with best practices of customer service provided in 
        the private sector, including online services, telephone call 
        back services, and training of employees providing customer 
        services,
            (2) a thorough assessment of the services that the Internal 
        Revenue Service can offer as self-service options,
            (3) proposals to protect taxpayer identity and to reduce 
        taxpayer identity theft,
            (4) proposals to improve Internal Revenue Service customer 
        service in the short term (the current and following fiscal 
        year), medium term (approximately 3 to 5 fiscal years), and 
        long term (approximately 10 fiscal years), and
            (5) identified metrics and benchmarks for quantitatively 
        measuring the progress of the Internal Revenue Service in 
        meeting each element of such strategy.
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