[Congressional Bills 115th Congress]
[From the U.S. Government Publishing Office]
[H.R. 5759 Introduced in House (IH)]
<DOC>
115th CONGRESS
2d Session
H. R. 5759
To improve executive agency digital services, and for other purposes.
_______________________________________________________________________
IN THE HOUSE OF REPRESENTATIVES
May 10, 2018
Mr. Khanna (for himself, Mr. Ratcliffe, Ms. Kelly of Illinois, Mr.
Russell, Mr. Connolly, Mrs. McMorris Rodgers, Mr. Krishnamoorthi, Mr.
Fitzpatrick, Mr. Raskin, Mr. Costello of Pennsylvania, Mrs. Watson
Coleman, Mr. Hunter, Mrs. Lawrence, Mrs. Comstock, Ms. Eshoo, and Mr.
Curtis) introduced the following bill; which was referred to the
Committee on Oversight and Government Reform
_______________________________________________________________________
A BILL
To improve executive agency digital services, and for other purposes.
Be it enacted by the Senate and House of Representatives of the
United States of America in Congress assembled,
SECTION 1. SHORT TITLE.
This Act may be cited as the ``21st Century Integrated Digital
Experience Act'' or the ``21st Century IDEA''.
SEC. 2. FINDINGS.
The Congress finds the following:
(1) Restoring the United States Government's global
leadership position in technology and electronic government
requires a new approach--one that narrows the growing gap
between the digital demands of citizens and the fashion in
which the Government provides digital services to the American
people.
(2) Legislation is needed to accelerate the transition from
an analog and paper-based Government to a 21st century digital
Government.
(3) The recent passage of the Modernizing Government
Technology Act and the Connected Government Act has laid the
foundation for Government's transformation to modern, digital
platforms.
(4) Enhanced citizen-facing and internal digital service
delivery will dramatically reduce the cost of Government
operations and improve customer experience.
SEC. 3. WEBSITE MODERNIZATION.
(a) Requirements for Existing Executive Agency Websites and Digital
Services.--Not later than one year after the date of the enactment of
this Act, the head of an executive agency that maintains a website or
digital service that is available to the public shall ensure that such
website or service meets the following requirements:
(1) Website consolidation and consistent look.--Eliminate
or consolidate websites or web pages that are duplicative or
overlapping. Ensure a consistent look of public-facing websites
and digital services.
(2) Accessibility for individuals with disabilities.--
Ensure that each website, web-based form, and web-based
application of an executive agency are accessible to
individuals with disabilities in accordance with section 508 of
the Rehabilitation Act of 1973 (29 U.S.C. 794d).
(3) Information searchable and discoverable.--Contain a
search function that allows users to easily search content
intended for public use.
(4) Secure connection.--Provision through an industry
standard secure connection.
(5) Data analytics.--Designed around user needs with data-
driven analysis influencing management and development
decisions, using qualitative and quantitative data to determine
user goals, needs, and behaviors, and continually testing
websites and digital services to ensure that user needs are
addressed. Notwithstanding any other provision of law,
quantitative and qualitative research, including user testing,
related to the development of websites or other public facing
digital services shall not be considered a collection of
information for the purposes of section 3507 of title 44,
United States Code.
(6) Content personalization.--Ensure users have the option
for a more customized digital experience, allowing them to
complete digital transactions in an efficient and accurate
manner.
(b) Requirements for New Websites and Digital Services.--Any
website or digital service of an executive agency that is made
available to the public after the date of the enactment of this Act
shall meet the minimum requirements described in subsection (a).
(c) Internal Digital Services.--The head of each executive agency
shall ensure to the greatest extent practicable that any new Intranet
conforms to the requirements in subsection (a).
(d) Public Reporting.--The head of each executive agency shall
submit to the Director an annual report on the progress an executive
agency is making in implementing the requirements described in this
section for the previous year and shall make the report available to
the public.
(e) Compliance With United States Website Standards.--Any new
website of an executive agency shall be in compliance with the website
standards of the Technology Transformation Services of the General
Services Administration.
SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND FORMS.
(a) Digital Service Option Required.--Not later than 2 years after
the date of the enactment of this Act, the head of each executive
agency shall make available to the public an online, mobile-friendly,
digital service option for any in-person Government transaction or
paper-based process in a manner that decreases cost, increases digital
conversion rates, and improves customer experience.
(b) Forms and Services Required To Be Digital.--Not later than one
year after the date of the enactment of this Act, the head of each
executive agency shall ensure that any paper-based form, application,
or service that is related to serving the public is made available to
the public in a digital format.
SEC. 5. ELECTRONIC SIGNATURES.
(a) Plan for Use of Electronic Signatures.--Not later than 180 days
after the date of the enactment of this Act, the head of each executive
agency shall submit to the Director and appropriate congressional
committees a plan to accelerate the use of electronic signatures
standards established in the Electronic Signatures in Global and
National Commerce Act (15 U.S.C. 7001 et seq.).
(b) Executive Agency Compliance.--Not later than 180 days after the
date of the enactment of this Act, the head of each executive agency
shall certify and report full compliance with the Electronic Signatures
in Global and National Commerce Act (Public Law 106-229) and the OMB
Circular A-130--Managing Information as a Strategic Resource guidance,
to support the use of electronic signatures by the Federal Government.
SEC. 6. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DELIVERY.
The Chief Information Officer of each executive agency, or a
designee, shall:
(1) Coordinate and ensure alignment of the executive
agency's internal and external customer experience programs and
strategy.
(2) Coordinate with the executive agency management leaders
(the head of the executive agency, the Chief Financial Officer,
and any program manager) to ensure proper funding to support
implementation of this bill.
(3) Continually examine the digital service delivery
strategy of the executive agency to the public and submit
recommendations to the head of the relevant executive agency
providing guidance and best practices suitable to the mission
of the executive agency.
(4) Using qualitative and quantitative data obtained from
across the executive agency relating to customers' experience
and satisfaction, identify areas of concern that need
improvement and improve the customer service delivery.
(5) Coordinate and ensure, with the approval of the head of
the executive agency, executive agency compliance with section
3559 of title 44, United States Code.
SEC. 7. DEFINITIONS.
In this Act:
(1) Digital service.--The term ``digital service'' means
the delivery of electronic information (such as data or
content) and transactional services (such as online forms or
benefits applications) across a variety of platforms, devices,
and delivery mechanisms (such as websites, mobile applications,
or social media).
(2) Director.--The term ``Director'' means the Director of
the Office of Management and Budget.
(3) Executive agency.--The term ``executive agency'' has
the meaning given the term ``Executive agency'' in section 105
of title 5, United States Code.
(4) Intranet.--The term ``Intranet'' means a network
belonging to an organization or group of organizations and any
sub department of the organization, accessible only by the
authorized members and systems of the organization, employees
of organizations, or others with secure authentication.
<all>