[Federal Register Volume 62, Number 49 (Thursday, March 13, 1997)] [Notices] [Pages 11946-11947] From the Federal Register Online via the Government Publishing Office [www.gpo.gov] [FR Doc No: 97-6258] ======================================================================= ----------------------------------------------------------------------- DEPARTMENT OF THE TREASURY Submission for OMB Review; Comment Request March 6, 1997. The Department of Treasury has submitted the following public information collection requirement(s) to OMB for review and clearance under the Paperwork Reduction Act of 1995, Public Law 104-13. Copies of the submission(s) may be obtained by calling the Treasury Bureau Clearance Officer listed. Comments regarding this information collection should be addressed to the OMB reviewer listed and to the Treasury Department Clearance Officer, Department of the Treasury, Room 2110, 1425 New York Avenue, NW., Washington, DC 20220. SPECIAL REQUEST: In order to begin the survey described below in late March 1997, the Department of the Treasury is requesting that the Office of Management and Budget (OMB) review and approve this information collection by March 18, 1997. To obtain a copy of this study, please contact the Internal Revenue Service Clearance Officer at the address listed below. Internal Revenue Service (IRS) OMB Number: 1545-1432. Project Number: M:SP:V 97-007-G. Type of Review: Revision. Title: IRS Appeals Process Customer Satisfaction Survey. Description: The National Director of Appeals anticipates that approximately 72,000 taxpayers will avail themselves of the Appeals process over the next year. This translates into about 6,000 closed cases each month, on average. This survey will incorporate three mailouts: (1) An initial mailout; (2) a second mailout to those who failed to respond within three weeks after all initial requests have been mailed; and (3) a third mailout to those who fail to respond within three weeks after the second mailout. All questionnaires will be returned to the Office of the National Director of Appeals in the National Office. Results will be used to evaluate how the Office of Appeals can improve its performance and reduce taxpayer burden by providing better customer service. [[Page 11947]] Respondents: Individuals or households. Estimated Number of Respondents: 6,000. Estimated Burden Hours Per Response: 4 minutes. Frequency of Response: Other. Estimated Total Reporting Burden: 400 hours. Clearance Officer: Garrick Shear (202) 622-3869, Internal Revenue Service, Room 5571, 1111 Constitution Avenue, N.W., Washington, DC 20224. OMB Reviewer: Alexander T. Hunt (202) 395-7860, Office of Management and Budget, Room 10226, New Executive Office Building. Washington, DC 20503. Dale A. Morgan, Departmental Reports Management Officer. [FR Doc. 97-6258 Filed 3-12-97; 8:45 am] BILLING CODE 4830-01-P