[Federal Register Volume 63, Number 151 (Thursday, August 6, 1998)] [Notices] [Page 42058] From the Federal Register Online via the Government Publishing Office [www.gpo.gov] [FR Doc No: 98-21053] ----------------------------------------------------------------------- DEPARTMENT OF THE INTERIOR Bureau of Land Management [WO-830-1030-02-24 1A] OMB Approval Number 1004-NEW; Information Collection Submitted to the Office of Management and Budget for Review Under the Paperwork Reduction Act The Bureau of Land Management (BLM) has submitted the proposed collection of information listed below to the Office of Management and Budget (OMB) for approval under the provisions of the Paperwork Reduction Act (44 U.S.C. 3501 et seq.) On January 22, 1998, BLM published a notice in the Federal Register (63 FR 3343) requesting comment on this proposed collection. The comment period ended on March 22, 1998. BLM received one comment from the pubic in response to that notice. Copies of the proposed collection of information and related forms and explanatory material may be obtained by contacting the BLM clearance officer at the telephone number listed below. OMB is required to respond to this request within 60 days but may respond after 30 days. For maximum consideration your comments and suggestions on the requirement should be made within 30 days directly to the Office of Management and Budget, Interior Department Desk Officer (1004-XXXX), Office of Information and Regulatory Affairs, Washington, DC 20503, telephone (202) 395-7340. Please provide a copy of your comments to the Bureau Clearance Office (WO-630), 1849 C St., NW, Mail Stop 401 LS, Washington, DC 20240. Nature of Comments: We specifically request your comments on the following: 1. Whether the collection of information is necessary for the proper functioning of the Bureau of Land Management, including whether the information will have practical utility; 2. The accuracy of BLM's estimate of the burden of collecting the information, including the validity of the methodology and assumptions used; 3. The quality, utility and clarity of the information to be collected; and 4. How to minimize the burden of collecting the information on those who are to respond, including the use of appropriate automated electronic, mechanical, or other forms of information technology. Title: BLM's Generic Customer Satisfaction Surveys, OMB approval number: 1004-NEW. Abstract: BLM is proposing a new information collection for determining the satisfaction of its customers with its programs and services. A currently approved collection (1004-0172) covered all survey instruments, both customer comment cards and telephone surveys, and the use of focus groups to determine what questions to ask and comments to solicit. The new collection will concern only customer surveys specific to programs. The anticipated programs/customers for survey are: Wild Horse and Burro; Grazing Permittees; Information Access Center Users; Land Management Transactions; Mining Claimants; Oil and Gas Lessees; Recreation and Education Users; Recreation permits; Rights-of -Way Applicants; Fire and Aviation; and Cadastral Survey. These data will be used to identify: (1) Service needs of customers; (2) strengths and weaknesses of services; (3) ideas or suggestions for improvement of service from BLM customers; (4) barriers to achieving customer services standards; and (5) changes to customer service standards. Bureau Form Number: Not applicable. Frequency: One. Description of Respondents: General customers (i.e., rights-of-way, land management transactions, recreational permits, mining claim recordation, oil and gas leases, information access centers, recreational and educational users, and grazing permits and leases) of the BLM. Annual Responses: 13,000. Annual Burden Hours: 3,250, or 0.25 hours (15 minutes) per response. Collection Clearance Officer: Carole Smith, 202-452-0367. Dated: July 27, 1998. Carole Smith, Bureau of Land Management, Information Clearance Officer. [FR Doc. 98-21053 Filed 8-5-98; 8:45 am] BILLING CODE 4310-84-M