[Federal Register Volume 64, Number 103 (Friday, May 28, 1999)]
[Notices]
[Page 29006]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 99-13633]



[[Page 29006]]

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CORPORATION FOR NATIONAL AND COMMUNITY SERVICE


Submission for OMB Review; Comment Request

    The Corporation for National and Community Service (hereinafter the 
``Corporation'') has submitted the following public information 
collection request (ICR) to the Office of Management and Budget (OMB) 
for review and approval in accordance with the Paperwork Reduction Act 
of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 35). Copies of these 
individual ICRs, with applicable supporting documentation, may be 
obtained by calling the Corporation for National and Community Service, 
William Ward, (202) 606-5000, extension 375. Individuals who use a 
telecommunications device for the deaf (TTY-TDD) may call (202) 565-
2799 between 8:30 a.m. and 5:00 p.m. Eastern time, Monday through 
Friday.
    Comments should be sent to the Office of Information and Regulatory 
Affairs, Attn: OMB Desk Officer for the Corporation for National and 
Community Service, Office of Management and Budget, Room 10235, 
Washington, D.C. 20503, (202) 395-7316, within 30 days from the date of 
this publication in the Federal Register.
    The OMB is particularly interested in comments which:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the 
Corporation, including whether the information will have practical 
utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Propose ways to enhance the quality, utility and clarity 
of the information to be collected; and
     Propose ways to minimize the burden of the collection of 
information to those who are to respond, including through the use of 
appropriate automated, electronic, mechanical, or other technological 
collection techniques or other forms of information technology, e.g., 
permitting electronic submissions of responses.
    Type of Review: New approval.
    Agency: Corporation for National and Community Service.
    Title: Generic Customer Survey Clearance Request.
    OMB Number: None.
    Agency Number: None.
    Affected Public: Current and future grantees and subgrantees of the 
Corporation, members of the service programs operated by these grantees 
and subgrantees, and members of the communities receiving services from 
these service programs.
    Total Respondents: 18,000.
    Frequency: Annually.
    Estimated Time Per Respondent: 30 minutes.
    Estimated Annual Reporting or Disclosure Burden: 9,000 hours.
    Total Annualized Capital/startup costs: None.
    Total Annualized Burden Costs: None.
    Description: The Corporation's annual performance plans for fiscal 
year 1999 and 2000 set performance goals for AmeriCorps, Learn and 
Serve America, and the National Senior Service Corps. Included in the 
plans for each program are two types of customer surveys. One type is 
the customer satisfaction survey. Our Fiscal 2000 Performance Plan 
provides this description:
    Customer Satisfaction Surveys. The Corporation's programs have many 
customers: program participants, grantees, community residents 
receiving services, local and state governments, and others. Gathering 
their perspectives on how well the Corporation is meeting their needs 
is an essential part of its commitment to continuous quality 
improvement. Targeted customer satisfaction surveys will be conducted 
annually, emphasizing how well the Corporation goes about its business 
of serving direct customers: the grantees and program participants.
    The information from these surveys will be used to refine and 
improve the management of our programs so that we can better serve our 
grantees, subgrantees, and the participants in the service programs 
they operate. Moreover, we will be reporting each year to Congress, the 
results of these surveys as part of our annual performance report. The 
Corporation's annual performance plan includes specific measures 
derived from the proposed customer satisfaction surveys.
    The second type of customer survey covered under this request for 
clearance is the community impact rating survey. The Fiscal 2000 
Performance Plan provides this description:
    Community Impact Ratings. This method assesses the impact of 
national service programs on the communities and organizations in which 
members serve. This assessment, or rating, consists of a survey of 
important community representatives. These informants should have 
first-hand knowledge of the quality and impact of the service work 
performed by members of national service programs. Each local program 
nominates a small number of community representatives. These 
representatives are not employees of the grantee or the local program. 
They could be professionals working in the same setting as national 
service participants. The local program will have the option of 
referring to a list of typical community institutions suggested by the 
Corporation they should try to include in their roster of nominees. The 
Corporation would build a roster from the list of nominees.
    The Corporation is seeking approval to conduct a series of customer 
surveys under an internal clearance process requiring no more than 10 
days. These surveys are required to fulfill the above stated 
requirements. Over the course of the next several months, we will be 
designing and implementing customer satisfaction surveys and community 
impact rating surveys for each of our program activities. These 
include: AmeriCorps (State and National, VISTA, and the National 
Civilian Community Corps), Learn and Serve America (K-12, Higher 
Education, and Community-based programs) and the National Senior 
Service Corps (Retired and Senior Volunteer Program, Foster Grandparent 
Program, and the Senior Companion Program). The results of these 
surveys will be reported in our annual performance reports to Congress, 
beginning in March 2000.

    Dated: May 24, 1999.
Thomas L. Bryant,
Associate General Counsel.
[FR Doc. 99-13633 Filed 5-27-99; 8:45 am]
BILLING CODE 6050-28-U