[Federal Register Volume 64, Number 227 (Friday, November 26, 1999)] [Notices] [Pages 66478-66479] From the Federal Register Online via the Government Publishing Office [www.gpo.gov] [FR Doc No: 99-30719] ======================================================================= ----------------------------------------------------------------------- GENERAL SERVICES ADMINISTRATION Proposed Collection: Submission for OMB Review; Comment Request Entitled American Customer Satisfaction Index AGENCY: General Services Administration (GSA). ACTION: Notice of request for approval of a new information collection entitled American Customer Satisfaction Index. ----------------------------------------------------------------------- SUMMARY: Under the provisions of the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35), GSA has submitted to the Office of Management and Budget (OMB) a request to review and approve a new information collection concerning American Customer Satisfaction Index (ACSI). An emergency review was requested by OMB and notice was published in the Federal Register at 64 FR 36690, July 7, 1999. OMB approved the emergency collection and assigned OMB Control No. 3090-0271. The following summary of the proposed new information collection activity is designed to support the customer satisfaction policies outlined in Executive Order 12862, ``Setting Customer Service Standards,'' and to establish a means to consistently measure and compare customer satisfaction among high-impact agencies within the Executive Branch. GSA serves as the Executive Agent for this initiative and has selected the ACSI through a competitive procurement process as the vehicle for obtaining the required information. The ACSI is a cross-industry, cross-agency metholodogy for obtaining comparable measures of customer satisfaction. Along with other economic objectives--such as employment and growth--the quality of output (goods and services) is a part of measuring living standards. The ACSI's ultimate purpose is to help improve the quality of goods and services available to the American people. The surveys that comprise the Federal Government's portion of the ACSI will be completed subject to the Privacy Act 1974, Public Law 93- 579, December 31, 1974 (5 U.S.C. 522a). The agency information collection will be used solely for the purpose of the survey. The ACSI partnership will not be authorized to release any agency information upon completion of the survey without first obtaining permission from GSA and the agency in question. In no case shall any new system of records containing privacy information be developed by GSA, participating agencies, or the contractor responsible for compiling the ACSI. In addition, participating Federal agencies may only provide information used to randomly select respondents from among established systems of records providing for such routine uses. This survey asks no questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. DATES: Submit comments on or before January 25, 2000. ADDRESSES: Comments concerning this notice should be submitted to: James L. Dean, Director, Committee Management Secretariat, Room G-230 (MC), 1800 F Street, NW, Washington, DC 20405, or e-mail to James D[email protected]. FOR FURTHER INFORMATION CONTACT: James Dean, Director, Committee Management Secretariat, General Services Administration at (202) 273- 3563, or by e-mail to James.D[email protected]. SUPPLEMENTARY INFORMATION: A. Purpose The purpose of this Notice is to consult with and solicit comments from the public and affected agencies concerning the proposed collection of information under the ACSI to help improve the quality of goods and services available to the American people. B. Annual Reporting Burden Participation by Federal agencies in the ACSI is expected to vary as new customer segments measured are added or deleted. However, projected estimates for fiscal years 1999 through 2001 are as follows: Fiscal Year 1999--30 Customer Segments Respondents: 8,060; annual responses: 8,060; average minutes per response: .17; burden hours: 2,284. Fiscal Year 2000--90 Customer Segments Respondents: 24,180; annual responses: 24,180; average minutes per response: .17; burden hours: 6,852. Fiscal Year 2001--200 Customer Segments Respondents: 53,733; annual responses: 53,733; average minutes per response: .17; burden hours: 15,224. Copy of Proposal A copy of this proposal may be obtained by contacting James Dean at the above address. [[Page 66479]] Dated: November 19, 1999. J. Les Davison, Acting Deputy Associate Administrator for Acquisition Policy. [FR Doc. 99-30719 Filed 11-24-99; 8:45 am] BILLING CODE 6820-61-M