[Federal Register Volume 71, Number 88 (Monday, May 8, 2006)]
[Notices]
[Pages 26786-26787]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-6883]
=======================================================================
-----------------------------------------------------------------------
PENSION BENEFIT GUARANTY CORPORATION
Proposed Submission of Information Collection for OMB Review;
Comment Request; Customer Satisfaction Surveys and Focus Groups
AGENCY: Pension Benefit Guaranty Corporation.
[[Page 26787]]
ACTION: Notice of intention to request extension of OMB approval.
-----------------------------------------------------------------------
SUMMARY: The Pension Benefit Guaranty Corporation (``PBGC'') intends to
request that the Office of Management and Budget (``OMB'') extend its
approval of a collection of information under the Paperwork Reduction
Act. The purpose of the information collection, which will be conducted
through focus groups and surveys over a three-year period, is to help
the PBGC assess the efficiency and effectiveness with which it serves
its customers and to design actions to address identified problems.
This notice informs the public of the PBGC's intent and solicits public
comment on the collection of information.
DATES: Comments should be submitted by July 7, 2006.
ADDRESSES: Comments may be mailed to the Legislative and Regulatory
Department, Pension Benefit Guaranty Corporation, 1200 K Street, NW.,
Washington, DC 20005-4026. Comments also may be submitted by e-mail to
[email protected], or by fax to 202-326-4224. PBGC will make
all comments available on its Web site, http://www.pbgc.gov. Copies of
comments may also be obtained without charge by writing to the
Disclosure Division of the Office of the General Counsel of PBGC at the
above address or by visiting the Disclosure Division or calling 202-
326-4040 during normal business hours. TTY and TDD users may call the
Federal relay service toll-free at 1-800-877-8339 and ask to be
connected to 202-326-4040.
FOR FURTHER INFORMATION CONTACT: Thomas H. Gabriel, Attorney,
Legislative & Regulatory Department, Pension Benefit Guaranty
Corporation, 1200 K Street, NW., Washington, DC 20005-4026, 202-326-
4024. TTY and TDD users may call the Federal relay service toll-free at
1-800-877-8339 and request connection to 202-326-4024.
SUPPLEMENTARY INFORMATION: The PBGC intends to request that OMB extend
its approval, for a three-year period, of a generic collection of
information consisting of customer satisfaction focus groups and
surveys (OMB control number 1212-0053; expires October 31, 2006). The
information collection will further the goals of Executive Order 12862,
Setting Customer Service Standards, which states the Federal Government
must seek to provide ``the highest quality of service delivered to
customers by private organizations providing a comparable or analogous
service.''
The PBGC uses customer satisfaction focus groups and surveys to
find out about the needs and expectations of its customers and assess
how well it is meeting those needs and expectations. By keeping these
avenues of communication open, the PBGC can continually improve service
to its customers, including plan participants and beneficiaries, plan
sponsors and their affiliates, plan administrators, pension
practitioners, and others involved in the establishment, operation and
termination of plans covered by the PBGC's insurance program. Because
the areas of concern to the PBGC and its customers vary and may quickly
change, it is important that the PBGC have the ability to evaluate
customer concerns quickly by developing new vehicles for gathering
information under this generic approval.
Participation in the focus groups and surveys will be voluntary.
The PBGC will consult with the Office of Management and Budget
regarding each specific information collection during the approval
period. An agency may not conduct or sponsor, and a person is not
required to respond to, a collection of information unless it displays
a currently valid OMB control number.
The PBGC estimates that the annual burden for this collection of
information will total 1,400 hours for 4,200 respondents. The PBGC
further estimates that the cost to respondents per burden hour will
average $65, resulting in a total cost of $91,000 ($65 x 1,400).
The PBGC is specifically seeking public comments to:
(1) Evaluate whether the proposed collection of information is
necessary for the proper performance of the PBGC's functions, including
whether the information will have practical utility;
(2) Evaluate the accuracy of the estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology e.g., permitting electronic
submission of responses.
Issued at Washington, DC, this 2nd day of May 2006.
Rick Hartt,
Chief Technology Officer, Pension Benefit Guaranty Corporation.
[FR Doc. E6-6883 Filed 5-5-06; 8:45 am]
BILLING CODE 7709-01-P