[Federal Register Volume 75, Number 118 (Monday, June 21, 2010)]
[Page 35093]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-14835]



Submission for Review: Customer Satisfaction Surveys, OMB Control 
No. 3206-0236.

AGENCY: U.S. Office of Personnel Management.

ACTION: 60-Day notice and request for comments.


SUMMARY: The Office of Personnel Management (OPM) offers the general 
public and other federal agencies the opportunity to comment on a 
revised information collection request (ICR) 3206-0236, Customer 
Satisfaction Surveys. As required by the Paperwork Reduction Act of 
1995 (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the Clinger-
Cohen Act (Pub. L. 104-106), OPM is soliciting comments for this 
    The Office of Management and Budget is particularly interested in 
comments that:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

DATES: Comments are encouraged and will be accepted until August 20, 
2010. This process is conducted in accordance with 5 CFR part 1320.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Personnel 
Management, Office of the Chief Information Officer, 1900 E Street, 
NW., Washington, DC 20415, Attention: PRA Officer or sent via 
electronic mail to pra@opm.gov.

FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable 
supporting documentation, may be obtained by contacting the Office of 
Personnel Management, Office of the Chief Information Officer, 1900 E 
Street, NW., Washington, DC 20415, Attention: PRA Officer or sent via 
electronic mail to pra@opm.gov.

SUPPLEMENTARY INFORMATION: The Office of Personnel Management (OPM) 
leads Federal agencies in shaping human resources management systems to 
effectively recruit, develop, manage and retain a high quality and 
diverse workforce. We need to solicit input from our customers to 
evaluate our performance in providing services. Customer satisfaction 
surveys are valuable tools to gather information from our customers so 
we can design and implement new ways to improve our service to meet 
their needs. This collection request includes surveys that we currently 
use or plan to use during the next three years to measure our ability 
to meet our customer needs. The survey instruments include direct mail, 
telephone contact, focus groups and web exit surveys. Our customers 
include the general public, Federal benefit recipients, Federal 
agencies and Federal employees. The currently approved collection has 
been revised to exclude performance measurement surveys and program 
services evaluation surveys. Only those surveys relating specifically 
to customer satisfaction will be associated with OMB Control No. 3206-
0236. We estimate 495,182 customer satisfaction surveys will be 
completed in the next 3 years. The time estimate varies from 2 minutes 
to 30 minutes to complete. The estimated burden is 34,152 hours.

U.S. Office of Personnel Management.
John Berry,
[FR Doc. 2010-14835 Filed 6-18-10; 8:45 am]