[Federal Register Volume 75, Number 151 (Friday, August 6, 2010)]
[Notices]
[Pages 47607-47608]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-19483]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection


Agency Information Collection Activities: Voluntary Customer 
Survey

AGENCY: U.S. Customs and Border Protection, Department of Homeland 
Security.

ACTION: 30-Day notice and request for comments; Proposal to establish a 
new collection of information.

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SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of 
Homeland Security will be submitting the following information 
collection request to the Office of Management and Budget (OMB) for 
review and approval in accordance with the Paperwork Reduction Act: 
Voluntary Customer Survey. This is a new collection of information that 
CBP is proposing. This document is published to obtain comments from 
the public and affected agencies. This proposed information collection 
was previously published in the Federal Register (75 FR 27563) on May 
17, 2010, allowing for a 60-day comment period. This notice allows for 
an additional 30 days for public comments. This process is conducted in 
accordance with 5 CFR 1320.10.

[[Page 47608]]


DATES: Written comments should be received on or before September 7, 
2010.

ADDRESSES: Interested persons are invited to submit written comments on 
this proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the OMB Desk Officer for Customs and Border Protection, 
Department of Homeland Security, and sent via electronic mail to [email protected] or faxed to (202) 395-5806.

SUPPLEMENTARY INFORMATION: U.S. Customs and Border Protection (CBP) 
encourages the general public and affected Federal agencies to submit 
written comments and suggestions on proposed and/or continuing 
information collection requests pursuant to the Paperwork Reduction Act 
(Pub. L.104-13). Your comments should address one of the following four 
points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency/
component, including whether the information will have practical 
utility;
    (2) Evaluate the accuracy of the agencies/components estimate of 
the burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collections of information on those 
who are to respond, including the use of appropriate automated, 
electronic, mechanical, or other technological techniques or other 
forms of information.
    Title: Voluntary Customer Survey.
    OMB Number: Will be assigned upon approval.
    Form Number: None.
    Abstract: Customs and Border Protection (CBP) plans to conduct a 
customer survey of international travelers seeking entry into the 
United States at the twenty highest volume airports in order to 
determine perceptions of the arrival process at our ports of entry. 
This voluntary customer survey will be conducted through short verbal 
surveys of travelers as they move through entry processing areas. 
Travelers who do not speak English will be given a written version of 
the survey in their language and may submit their responses in writing. 
The survey will include questions about wait times, ease of entry 
processing, and the level of communication, efficiency and 
professionalism of CBP officers. The results and analysis of the survey 
responses will be used to identify actionable items to improve services 
to the traveling public with respect to the entry processes for 
travelers arriving at United States air ports of entry.
    Current Actions: This submission is being made to establish a new 
collection of information.
    Type of Review: Approval of a new collection of information.
    Affected Public: Individuals, Travelers.
    Estimated Number of Respondents: 21,000.
    Estimated Time per Respondent: 5 minutes.
    Estimated Total Annual Burden Hours: 1,743.
    If additional information is required contact: Tracey Denning, U.S. 
Customs and Border Protection, Office of Regulations and Rulings, 799 
9th Street, NW., 7th Floor, Washington, DC 20229-1177, at 202-325-0265.

    Dated: August 3, 2010.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and Border Protection.
[FR Doc. 2010-19483 Filed 8-5-10; 8:45 am]
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