[Federal Register Volume 76, Number 49 (Monday, March 14, 2011)]
[Page 13698]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-5830]



Federal Transit Administration

[FTA Docket No. ITA-2011-0017 ]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Federal Transit Administration, DOT.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.


SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Department of Transportation (DOT) has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 

DATES: Comments must be submitted before April 13, 2011.

ADDRESSES: All written comments must refer to the docket number that 
appears at the top of this document and be submitted to the Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
725--17th Street, NW., Washington, DC 20503, Attention: FTA Desk 

Administration, Office of Management Planning, (202) 366-6680.

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Federal Transit Administration and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for sub mission for 
other generic mechanisms that are designed to yield quantitative 
    The agency received no comments in response to the 60-day notice 
published in the Federal Register on December 22, 2010 (75 FR 80542).
    Current Actions: New collection of information.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Below we provide the Federal Transit Administration's projected 
average estimates for the next three years:
    Average Expected Annual Number of Activities: 4.
    Respondents: 2,700.
    Annual Responses: 2,700.
    Frequency of Response: Once per request.
    Average Minutes per Response: 3.8.
    Burden Hours: 592 annually.

    Issued On: March 8, 2011.
Ann M. Linnertz,
Associate Administrator for Administration.
[FR Doc. 2011-5830 Filed 3-11-11; 8:45 am]