[Federal Register Volume 76, Number 74 (Monday, April 18, 2011)]
[Pages 21746-21747]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-9253]



Agency for Healthcare Research and Quality

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Agency for Healthcare Research and Quality (AHRQ), HHS.

ACTION: Notice.


SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, AHRQ [has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' to OMB for approval under the Paperwork 
Reduction Act (PRA) (44 U.S.C. 3501 et seq.).
    This proposed information collection was previously published in 
the Federal Register on December 22nd, 2010 (75 FR 80542) and allowed 
60 days for public comment. No comments were received. The purpose of 
this notice is to allow an additional 30 days for public comment.

DATES: Comments must be submitted May 18, 2011.

ADDRESSES: Written comments may be submitted to: AHRQ's OMB Desk 
Officer by fax at (202) 395-6974 (attention: AHRQ's desk officer) or by 
e-mail at [email protected] (attention: AHRQ's desk officer).

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact: Doris Lefkowitz, AHRQ Reports Clearance Officer, (301) 
427-1477, or by e-mail at [email protected].

[[Page 21747]]

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will gamer 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
    Below we provide AHRQ's projected average annual estimates for the 
next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 10.
    Respondents: 10,900.
    Annual Responses: 10,900.
    Frequency of Response: Once per request.
    Average Minutes per Response: 19.
    Burden Hours: 3,383.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Request for Comments

    In accordance with the Paperwork Reduction Act, comments on AHRQ's 
information collection are requested with regard to any of the 
following: (a) Whether the proposed collection of information is 
necessary for the proper performance of AHRQ healthcare research and 
healthcare information dissemination functions, including whether the 
information will have practical utility; (b) the accuracy of AHRQ's 
estimate of burden (including hours and costs) of the proposed 
collection(s) of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways to 
minimize the burden of the collection of information upon the 
respondents, including the use of automated collection techniques or 
other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the Agency's subsequent request for OMB approval of the 
proposed information collection. All comments will become a matter of 
public record.

    Dated: March, 31 2011.
Carolyn M. Clancy,
[FR Doc. 2011-9253 Filed 4-15-11; 8:45 am]