[Federal Register Volume 76, Number 210 (Monday, October 31, 2011)]
[Pages 67128-67129]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-28074]

                                                Federal Register

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Federal Register / Vol. 76, No. 210 / Monday, October 31, 2011 / 

[[Page 67128]]


[Docket No. CFPB-2011-0033]

Proposed Collection; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.


SUMMARY: The Bureau of Consumer Financial Protection (CFPB), as part of 
its continuing effort to reduce paperwork and respondent burden, 
invites the general public and other Federal agencies to comment on a 
proposed information collection, as required by the Paperwork Reduction 
Act of 1995 (PRA), Public Law 104-13 (44 U.S.C. 3506(c)(2)(A)). The 
CFPB is soliciting comments for a proposed generic information 
collection that will help the CFPB satisfy responsibilities under the 
Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 
No. 111-203 (Dodd-Frank Act) found in Sections 1013(b)(3) and 1034 of 
the Dodd-Frank Act. Currently, the CFPB is soliciting comments on a 
proposed generic information collection to help facilitate the 
collection and monitoring of and response to consumer complaints about 
certain financial products and services.

DATES: Written comments are encouraged and must be received on or 
before December 30, 2011 to be assured of consideration.

ADDRESSES: You may submit comments, identified by Docket No. CFPB-2011-
0033, by any of the following methods:
     http://www.regulations.gov. Follow the instructions for 
submitting comments.
     Mail: Cathleen Skinner, Consumer Response, Consumer 
Financial Protection Bureau, 1500 Pennsylvania Ave. NW., (Attn: 1801 L 
Street), Washington, DC 20220.
     Hand Delivery/Courier in Lieu of Mail: Monica Jackson, 
Office of the Executive Secretary, Consumer Financial Protection 
Bureau, 1700 G Street, NW., Washington, DC 20006.
    Instructions: All submissions must include the document title and 
docket number. In general, all comments received will be posted without 
change to http://www.regulations.gov. In addition, comments will be 
available for public inspection and copying at 1700 G Street, NW., 
Washington, DC 20006, on official business days between the hours of 10 
a.m. and 5 p.m. Eastern Time. You can make an appointment to inspect 
the documents by telephoning (202) 435-7275. All comments, including 
attachments and other supporting materials, will become part of the 
public record and subject to public disclosure. Sensitive personal 
information such as account numbers or Social Security numbers should 
not be included. Comments will not be edited to remove any identifying 
or contact information.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Cathaleen Skinner, Consumer Financial Protection 
Bureau, (202) 435-7469, cathaleen.skinner@cfpb.gov.

    Title: Generic Clearance for Consumer Complaint and Information 
Collection Systems.
    OMB Control Number: 3710-XXX.
    Abstract: Over the next three years, the CFPB anticipates 
undertaking a variety of service delivery-focused activities under the 
Dodd-Frank Act. These activities, which include consumer complaint and 
inquiry processing, information-sharing with stakeholders, and 
complaint monitoring, require interrelated processes, or systems, that 
are responsive to stakeholders' needs, sensitive to changes in the 
consumer market, and subject to iterative testing. Since these systems 
will use similar methods for information collection or otherwise share 
common elements, the CFPB is proposing a generic clearance for intake 
forms, response forms and feedback collections. The streamlined process 
of the generic clearance will allow the CFPB to implement these systems 
and meet the obligations of the PRA without the delays of the normal 
clearance process. The CFPB's Consumer Complaint and Information 
Collection Systems' generic information collection burden estimates 
will consist of the burden attributable to: (1) Consumer complaint and 
inquiry intake, (2) stakeholder feedback collection, (3) consumer 
complaint and inquiry tracking, and (4) consumer complaint referral 
programming. An approved set of collection questions and fields 
associated with the pilot intake form (OMB Control No. 1505-0236) and a 
proposed set associated with the standard Consumer Response Intake Form 
(76 FR 38,458 (June 30, 2011)) will serve as the initial models for the 
collections proposed under a generic information collection request. 
The CFPB will only undertake a new collection under this generic 
clearance if the OMB does not object to the CFPB's proposal.
    Type of Review: Generic Clearance Request.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal governments.
    Respondent's Obligation: Voluntary.
    Estimated Number of Respondents: A preliminary estimate of 
aggregate burden for this generic clearance follows. As the statutory 
mandate behind the CFPB's consumer complaint and information collection 
activities is largely unprecedented, the projections of the number of 
respondents have a high level of uncertainty.

                                                                     Estimated    Average burden   total annual
                 Proposed individual collections                     number of     per response    burden hours
                                                                    respondents      (minutes)       requested
Web Complaint and Inquiry Intake................................       2,500,000               7         291,600
Paper/Telephone Complaint and Inquiry Intake....................         750,000              10         125,000

[[Page 67129]]

Stakeholder Feedback System.....................................          10,000               5             830
Complaint Tracking and Referral System..........................          10,000               5             830
    Total.......................................................       3,270,000               8         418,300

    Estimated Average Time per Respondent: 8 minutes per response.
    Estimated Total Annual Burden Hours: Approximately 418,300 burden 
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for Office of 
Management and Budget approval. All comments will become a matter of 
public record. Comments are invited on: (a) Whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the CFPB, including whether the information will have 
practical utility; (b) the accuracy of the above estimate of the burden 
of the proposed information collection; (c) ways to enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) ways to minimize the burden of the collection of information on 
respondents, including the use of automated collection techniques or 
other forms of information technology, such as, permitting electronic 
submissions of responses.

Robert Dahl,
PRA Clearance Officer, Department of the Treasury.
[FR Doc. 2011-28074 Filed 10-28-11; 8:45 am]