[Federal Register Volume 77, Number 7 (Wednesday, January 11, 2012)]
[Pages 1697-1699]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-396]



Indian Health Service

Agency Information Collection Activities: Fast Track Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery: IHS Web Site Customer Service Satisfaction Survey

AGENCY: Indian Health Service, HHS.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget (OMB) and request for 


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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, Indian 
Health Service has submitted a Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery'' to OMB for approval under the 
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).

DATES: Comments must be submitted by February 10, 2012.

ADDRESSES: Send your written comments and suggestions regarding the 
proposed information collection contained in this notice, especially 
regarding the estimated public burden and associated response time to: 
Office of Management and Budget, Office of Regulatory Affairs, 
Attention: Desk Officer for IHS, New Executive Office Building, Room 
10235, Washington, DC 20503.
    Send Requests for Further Information: Requests for more 
information on the proposed collection or requests to obtain a copy of 
the data collection instrument(s) and instructions may be directed to 
Tamara Clay, Acting Reports Clearance Officer, 801 Thompson Avenue, 
TMP, Suite 450, Rockville, MD 20852; via non-toll free phone (301) 443-
4750; via facsimile to (301) 443-9879; or via email to 
[email protected].

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery: IHS Web site Customer Service Satisfaction 
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    In the Federal Register Notice of December 22, 2010 (75 FR 80542), 
OMB published a 60-day notice requesting public comment on the proposed 
collection of information. The Agency received zero (0) comments in 
response to the 60 day notice. Below we provide Indian Health Service's 
projected annual average estimates for the next three years: \1\

    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of activities: 25,000.
    Average number of Respondents per Activity: 200.
    Annual Responses: 5,000,000.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 2,500,000.

    Current Actions: New collection of Information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 1.
    Respondents: 500.
    Annual Responses: 500.
    Frequency of Response: Once per request.
    Average Minutes per Response: 15 minutes.
    Burden Hours: 125 hours.
    IHS estimates the burden of this collection of information as 

                                   Table 1--Estimated Annual Reporting Burden
                                                                     Number of    Average burden
               Type of collection                    Number of     responses per   per response     Total hours
                                                    respondents     respondent    (in hours) \2\
Web site Customer satisfaction survey (web-                  500               1           15/60             125
    Total.......................................             500               1           15/60             125

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    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.

    \2\ Burden estimates of less than one hour are expressed as a 
fraction of an hour in the format ``[number of minutes per 

    Comment Due Date: Your comments regarding this information 
collection are best assured of having full effect if received within 30 
days of the date of this publication.

    Dated: December 11, 2011.
Yvette Roubideaux,
Director, Indian Health Service.
[FR Doc. 2012-396 Filed 1-10-12; 8:45 am]