[Federal Register Volume 77, Number 101 (Thursday, May 24, 2012)]
[Pages 31028-31029]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-12654]



National Institutes of Health

Proposed Collection; Comment Request; Collection of Customer 
Service, Demographic, and Smoking/Tobacco Use Information From the 
National Cancer Institute's Cancer Information Service (CIS) Clients 

SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995, for opportunity for public comment 
on proposed data collection projects, the National Cancer Institute 
(NCI), the National Institutes of Health (NIH) will publish periodic 
summaries of proposed projects to be submitted to the Office of 
Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: Collection of Customer Service, 
Demographic, and Smoking/Tobacco Use Information from the National 
Cancer Institute's Cancer Information Service (CIS) Clients (NCI). Type 
of Information Collection Request: Revision of currently approved 
collection 0925-0208 (expiration 08/30/2012). Need and Use of 
Information Collection: The National Cancer Institute's Cancer 
Information Service (CIS) provides the latest information on cancer, 
clinical trials, and tobacco cessation in English and Spanish. Clients 
are served by calling 1-800-4-CANCER for cancer information; 1-877-44U-
QUIT for smoking cessations services; using the NCI's LiveHelp, a web-
based chat service; using NCI's Contact Us page on www.cancer.gov; and 
using NCI's Facebook page. CIS currently conducts a brief survey of a 
sample of telephone and LiveHelp clients at the end of usual service--a 
survey that includes three customer service and twelve demographic 
questions (age, sex, race, ethnicity, education, household income, 
number in household, and five questions about health care/coverage). 
Characterizing clients and how they found out about the CIS is 
essential to customer service, program planning, and promotion. The NCI 
also conducts a survey of individuals using the CIS's smoking cessation 
services--a survey that includes 20 smoking/tobacco use ``intake'' 
questions that serve as a needs assessment that addresses smoking 
history, previous quit attempts, and motivations to quit smoking. An 
additional question is used with callers who want to receive proactive 
call-back services. Responses to these questions enable Information 
Specialists to provide effective individualized counseling. The NCI's 
CIS also responds to cancer-related inquiries to its Facebook page and 
its Contact Us form on www.cancer.gov but does not collect customer 
service or demographic questions on these access channels. Frequency of 
Response: Once. Affected Public: Individuals or households. Type of 
Respondents: People with cancer; their relatives and friends; and 
general public, including smokers/tobacco users. Annualized estimates 
for numbers of respondents and respondent burden are presented in Table 

[[Page 31029]]

                                    Table 1--Estimate of Annual Burden Hours
                                                                                   Average time
      Type of respondents            Survey          Number of     Frequency of    per response    Annual burden
                                   instrument       respondents      responses    (minutes/hour)       hours
                                                Telephone Clients
                                Customer Service          67,400               1            1/60           1,123
                                Demographic               24,300               1            2/60             810
                                     Smoking Cessation ``Quitline'' Clients
Reactive Service Clients......  Smoking                    4,200               1            5/60             350
                                Demographic                1,300               1            2/60              43
Proactive Callback Service      Follow-Up.......           1,000               4            1/60              67
                                              LiveHelp Clients \4\
                                Demographic                7,800               1            2/60             260
    Total.....................  ................  ..............  ..............  ..............           2,653

    The annual number of responses is estimated to be 109,000 and the 
annualized cost to the respondents is estimated at $93,185. There are 
no Capital Costs, Operating Costs, and/or Maintenance Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Minimize the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact Mary Anne Bright, Associate Director, Office of 
Public Information and Resource Management, Office of Communications 
and Education, National Cancer Institute, 6116 Executive Blvd., Room 
3023, MSC 8322, Bethesda, MD 20892-8322 or call 301-594-9048 or email 
your request, including your address, to: brightma@mail.nih.gov.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.

    Dated: May 18, 2012.
Vivian Horovitch-Kelley,
NCI Project Clearance Liaison, National Institutes of Health.
[FR Doc. 2012-12654 Filed 5-23-12; 8:45 am]