[Federal Register Volume 77, Number 161 (Monday, August 20, 2012)]
[Pages 50138-50139]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-20269]

[[Page 50138]]



National Institutes of Health

Submission for OMB Review; Comment Request: Collection of 
Customer Service, Demographic, and Smoking/Tobacco Use Information From 
the National Cancer Institute's Cancer Information Service (CIS) 
Clients (NCI)

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Cancer Institute (NCI), the 
National Institutes of Health (NIH), has submitted to the Office of 
Management and Budget (OMB) a request to review and approve the 
information collection listed below. This proposed information 
collection was previously published in the Federal Register on May 24, 
2012 (77 FR 31028) and allowed 60-days for public comment. One public 
comment was received on May 24 wondering why that taxpayers' dollars 
are being spent on research. An email response was sent on May 25, 2012 
that stated the comments will be taken into consideration. The purpose 
of this notice is to allow an additional 30 days for public comment. 
The National Institutes of Health may not conduct or sponsor, and the 
respondent is not required to respond to, an information collection 
that has been extended, revised, or implemented on or after October 1, 
1995, unless it displays a currently valid OMB control number.
    Proposed Collection: Title: Collection of Customer Service, 
Demographic, and Smoking/Tobacco Use Information from the National 
Cancer Institute's Cancer Information Service (CIS) Clients (NCI). Type 
of Information Collection Request: Revision of currently approved 
collection 0925-0208. Need and Use of Information Collection: The 
National Cancer Institute's Cancer Information Service (CIS) provides 
the latest information on cancer, clinical trials, and tobacco 
cessation in English and Spanish. Clients are served by calling 1-800-
4-CANCER for cancer information; 1-877-44U-QUIT for smoking cessations 
services; using the NCI's LiveHelp, a Web-based chat service; using 
NCI's Contact Us page on www.cancer.gov; and using NCI's Facebook page. 
CIS currently conducts a brief survey of a sample of telephone and 
LiveHelp clients at the end of usual service--a survey that includes 
three customer service and twelve demographic questions (age, sex, 
race, ethnicity, education, household income, number in household, and 
five questions about health care/coverage). Characterizing clients and 
how they found out about the CIS is essential to customer service, 
program planning, and promotion. The NCI also conducts a survey of 
individuals using the CIS's smoking cessation services--a survey that 
includes 20 smoking/tobacco use ``intake'' questions that serve as a 
needs assessment that addresses smoking history, previous quit 
attempts, and motivations to quit smoking. An additional question is 
used with callers who want to receive proactive call-back services. 
Responses to these questions enable Information Specialists to provide 
effective individualized counseling. The NCI's CIS also responds to 
cancer-related inquiries to its Facebook page and its Contact Us form 
on www.cancer.gov but does not collect customer service or demographic 
questions on these access channels. Frequency of Response: Once. 
Affected Public: Individuals or households. Type of Respondents: People 
with cancer; their relatives and friends; and general public, including 
smokers/tobacco users. Annualized estimates for numbers of respondents 
and respondent burden are presented in Table 1.

                                    Table 1--Estimate of Annual Burden Hours
                                                                                        Average time     Annual
       Type of respondents         Survey instrument      Number of     Frequency  of   per response     burden
                                                         respondents      responses    (minutes/hour)    hours
Telephone Clients:
                                  Customer Service...          67,400               1            1/60      1,123
                                  Demographic                  24,300               1            2/60        810
Smoking Cessation ``Quitline''
    Reactive Service Clients....  Smoking Cessation             4,200               1            5/60        350
                                  Demographic                   1,300               1            2/60         43
    Proactive Callback Service    Follow-Up..........           1,000               4            1/60         67
     Clients \3\.
LiveHelp Clients:
                                  Demographic                   7,800               1            2/60        260
                                  Email Intake Form..           1,000               1            2/60         34
        Total...................  ...................  ..............  ..............  ..............      2,687

    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proposed performance of the functions of the agency, 
including whether the information may have practical utility; (2) The 
accuracy of the estimate of the burden of the proposed collection of 
information including the validity of the methodology and assumptions 
used; (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) Ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the Attention: NIH Desk Officer, Office of Management and 
Budget, at OIRA_submission@omb.eop.gov or by fax to 202-395-6974. To 
request more information on the proposed project or to obtain a copy of 
the data collection plans, contact Mary Anne Bright, Associate 
Director, Office of Public Information and Resource Management, Office 
of Communications and Education, National Cancer Institute, 6116 
Executive Blvd., Room 3023, MSC 8322, Bethesda, MD 20892-8322 or call

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301-594-9048 or email your request, including your address, to: 
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: August 10, 2012.
Vivian Horovitch-Kelley,
NCI Project Clearance Liaison, National Institutes of Health.
[FR Doc. 2012-20269 Filed 8-17-12; 8:45 am]