[Federal Register Volume 78, Number 18 (Monday, January 28, 2013)]
[Pages 5780-5781]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-01607]



Agency Information Collection Activities: Proposed Collection, 
Comment Request: Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Commodity Futures Trading Commission.

ACTION: Notice and request for comments.


SUMMARY: The Commodity Futures Trading Commission (``Commission'' or 
``CFTC'') is announcing an opportunity for public comment on a proposed 
collection of certain information by the Commission's Office of 
Consumer Outreach (``OCO''). Under the Paperwork Reduction Act 
(``PRA''), 44 U.S.C. 3501 et seq., Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information and to allow 60 days for public comment. The 
Commission is soliciting comments for a proposed generic information 
collection that will help the CFTC satisfy responsibilities under the 
Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 
111-2-3 (``Dodd-Frank Act''), found in Section 748 of the Dodd-Frank 
Act. The proposed generic information collection will provide the OCO a 
means to gather qualitative consumer and stakeholder feedback in an 
efficient, timely manner to facilitate service delivery.

DATES: Comments must be submitted on or before March 29, 2013.

ADDRESSES: You may submit comments, regarding the burden estimated or 
any other aspect of the information collection, including suggestions 
for reducing the burden. Please refer to this notice in any 
correspondence. Comments, identified by ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery,'' may be 
submitted by any of the following methods:
     Mail: Office of Information and Regulatory Affairs, Office 
of Management and Budget, Attention: Desk Officer for CFTC, 725 17th 
Street, Washington, DC 20503.
     The Agency's Web site, at http://comments.cftc.gov/. 
Follow the instructions for submitting comments through the Web site.
     Mail: Secretary of the Commission, Commodity Futures 
Trading Commission, Three Lafayette Centre, 1155 21st Street NW., 
Washington, DC 20581.
     Hand Delivery/Courier: Same as mail above.
     Federal eRulemaking Portal: http://www.regulations.gov.
    Please submit your comments using only one method.
    All comments must be submitted in English, or if not, accompanied 
by an English translation. Comments will be posted as received to 
www.cftc.gov. If you wish the Commission to consider information that 
you believe is exempt from disclosure under the Freedom of Information 
Act, a petition for confidential treatment of the exempt information 
may be submitted according to the procedures established in Sec.  145.9 
of the Commission's regulations.\1\

    \1\ 17 CFR 145.9.

FOR FURTHER INFORMATION CONTACT: Nisha Smalls, Office of Consumer 
Outreach, Commodity Futures Trading Commission, 1155 21st Street NW., 
Washington, DC 20581, (202) 418-5895; FAX: (202) 418-5541; email: 
nsmalls@cftc.gov and refer to this Federal Register notice.

    Title: Generic Clearance for Collection of Qualitative Feedback on 
Agency Service Delivery.
    Abstract: In accordance with section 748 of the Dodd-Frank Act, the 
OCO anticipates undertaking a variety of service delivery-focused 
activities over the next few years which include consumer outreach and 
information-sharing with stakeholders that are responsive to 
stakeholders' needs and sensitive to changes in the consumer market. 
The proposed information collection activity will use similar methods 
for information collection or otherwise share common elements, and 
provide a means to gather qualitative customer and stakeholder feedback 
in an efficient, timely manner. By qualitative feedback we mean 
information that provides useful information on perceptions and 
opinions. The solicitation of information on delivery of consumer 
services will address such areas as appropriate messages, effective 
message delivery methods, and current consumer beliefs, psychographics 
and social norms that will assist the agency in developing an outreach 
and communications campaign designed to change consumer behavior. Since 
these systems will use similar methods for information collection or 
otherwise share common elements, the OCO is proposing a generic 
clearance for this process which will allow the OCO to implement these 
systems and meet the obligations of the PRA without the delays of the 
normal clearance process. Collection methods may include focus

[[Page 5781]]

groups and surveys as well as other relevant collection methods that 
meet the conditions appropriate for a generic clearance as outlined 
below. The OCO will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the Commission (if 
released, the Commission must indicate the qualitative nature of the 
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Type of Review: Generic Clearance Request.
    Affected Public: Individuals and Households, Businesses and 
Organization, State, Local or Tribal governments.
    Respondent's Obligation: Voluntary.
    Estimated Number of Respondents: A preliminary estimate of 
aggregate burden for this generic clearance follows. Since the 
statutory mandate behind the OCO's consumer outreach is new, the 
estimate of the number of respondents is a projection and could change 
significantly based on the collection method ultimately used in the 
    Estimated number of Respondents/Affected Entities: 240.
    Estimated average number of responses: 10 per year.
    Estimated total average annual burden on respondents: 2,400 
    Frequency of collection: once per request.
    Average minutes per response: 120.
    Estimated total annual burden hours requested: 4800 hours.

Request for Comments

    The Commission invites comments on:
     Whether the proposed collection of information is 
necessary for the proper performance of the functions of the 
Commission, including whether the information will have a practical 
     The accuracy of the Commission's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
     Ways to enhance the quality, usefulness, and clarity of 
the information to be collected; and
     Ways to minimize the burden of collection of information 
on those who are to respond, including through the use of appropriate 
automated electronic, mechanical, or other technological collection 
techniques or other forms of information technology; e.g., permitting 
electronic submission of responses.

    Issued in Washington, DC, this 22nd day of January 2013, by the 
Stacy D. Yochum,
Counsel to the Executive Director.
[FR Doc. 2013-01607 Filed 1-25-13; 8:45 am]