[Federal Register Volume 78, Number 18 (Monday, January 28, 2013)]
[Page 5855]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-01707]



Federal Aviation Administration

Agency Information Collection Activities: Requests for Comments; 
Clearance of a New Approval of Information Collection: FAA Customer 
Service Surveys

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.


SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval for a new information collection. 
The Federal Register Notice with a 60-day comment period soliciting 
comments on the following collection of information was published on 
August 8, 2012, vol. 77, no. 153, page 47492. This is a new generic 
clearance for the purpose of gathering customer satisfaction data 
directly from customers for a wide variety of services.

DATES: Written comments should be submitted by February 27, 2013.

FOR FURTHER INFORMATION CONTACT: Kathy DePaepe at (405) 954-9362, or by 
email at: [email protected].

    OMB Control Number: 2120-XXXX
    Title: FAA Customer Service Surveys
    Form Numbers: There are no FAA forms associated with this generic 
    Type of Review: New generic information collection.
    Background: Executive Order 12862 requires that Federal agencies 
provide the highest quality service to our customers by identifying 
them and determining their opinions on our existing services and 
products. The surveys covered in this clearance will provide the FAA 
with a means to gather this data directly from our customers. The 
information obtained will be used to assist in evaluating service 
delivery and processes. The responses will be voluntary and will not 
involve information that is required by regulations. There will be no 
direct cost to the respondents other than their time. The FAA plans to 
provide an electronic means for responding to the majority of the 
surveys via the World Wide Web.
    Respondents: State and local governments, aviation industry 
organizations, and the general public.
    Frequency: Information will be collected on occasion.
    Estimated Average Burden per Response: An average burden of 15 
minutes per response.
    Estimated Total Annual Burden: We estimate that FAA will survey 
approximately 55,000 respondents annually during the next three years. 
Therefore, the estimated total annual burden is 13,750 hours.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the attention of the Desk Officer, Department of 
Transportation/FAA, and sent via electronic mail to [email protected], or faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 

    Issued in Washington, DC on January 22, 2013.
Albert R. Spence,
FAA Assistant Information Collection Clearance Officer, IT Enterprises 
Business Services Division, AES-200.
[FR Doc. 2013-01707 Filed 1-25-13; 8:45 am]