[Federal Register Volume 78, Number 207 (Friday, October 25, 2013)]
[Pages 64064-64065]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-25141]



[OMB Control No. 2900-NEW]

Agency Information Collection (Principles of Excellence Complaint 
System Intake) Activity Under OMB Review

AGENCY: Veterans Benefits Administration, Department of Veterans 

ACTION: Notice.


SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the Veterans Benefits 
Administration (VBA), Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden; it includes the actual data collection instrument.

DATES: Comments must be submitted on or before November 25, 2013.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov, or to Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 
17th St. NW., Washington, DC 20503 or sent through electronic mail to 
[email protected]. Please refer to ``OMB Control No. 2900-
NEW (Principles of Excellence Complaint System Intake) in any 

FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue 
NW., Washington, DC 20420, (202) 632-7492 or email 
[email protected] Please refer to ``OMB Control No. 2900-NEW 
(Principles of Excellence Complaint System Intake).''

    Title: Principles of Excellence Complaint System Intake.
    OMB Control Number: 2900-NEW.
    Type of Review: New collection.
    Abstract: The purpose of the complaint system is to provide a 
standardized method to submit a complaint against an educational 
institution alleging fraudulent and unduly aggressive recruiting 
techniques, misrepresentation, payment of incentive compensation, 
failure to meet state authorization requirements, or failure to adhere 
to the Principles of Excellence as outlined in the Executive Order 
13607, Establishing Principles of Excellence for Educational 
Institutions Serving Service Members, Veterans, Spouses, and Other 
Family Members.
    The VA's Principles of Excellence Complaint System (PoECS) will 
leverage DoD's complaint system to intake and manage complaints 
utilizing their systems architecture with each agency only having 
access to their data. The complainants will access the complaint system 
through the GI Bill Web site and eBenefits portal. Veterans, family 
members, or other members of the public will be able to open links at 
either VA Web site location and enter the requested information. 
Complainants will be offered the opportunity to review the information 
in their complaint prior to clicking on the submit button. Once a 
complaint is submitted, the complainant will receive an email verifying 
that the complaint was received. At this point, the complaint will be 
stored in the complaint system and be available to select VA employees 
for review. VA will review the complaint and on behalf of the 
complainant will share the complaint with the institution which is 
subject of the complaint. VA will request the institution to formally 
respond to the complaint within 90 days. If an institution fails to 
respond within 90 days, VA will contact the institution and request a 
status update. Once VA receives a response from the institution, VA 
will forward the response to the complainant. At this point, VA will 
close the case. Valid complaints received will be transmitted to the 
central repository at FTC Consumer Sentinel. The information in the 
central repository is the same information provided by the complainant. 
Authorized law enforcement officials who have been granted access to 
the FTC Consumer Sentinel database will have access to view all 
complaints. The information

[[Page 64065]]

gathered through the system can only be obtained from the individual 
respondent. Valid complaints will be accepted from third parties.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
45-day comment period soliciting comments on this collection of 
information was published on August 28, 2013, at pages 53196-53197.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 300 hours.
    Estimated Average Burden per Respondent: 15 minutes.
    Frequency of Response: One-time.
    Estimated Number of Respondents: 1,200.

    Dated: October 22, 2013.

    By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, Department of Veterans Affairs.
[FR Doc. 2013-25141 Filed 10-24-13; 8:45 am]