[Federal Register Volume 79, Number 156 (Wednesday, August 13, 2014)]
[Pages 47470-47471]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-19102]



U.S. Citizenship and Immigration Services

[OMB Control Number 1615-0121]

Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery; 
Extension, Without Change, of a Currently Approved Collection

ACTION: 60-Day Notice.


SUMMARY: The Department of Homeland Security (DHS), U.S. Citizenship 
and Immigration Services (USCIS) invites the general public and other 
Federal agencies to comment upon this proposed extension of a currently 
approved collection of information ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' for 
approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. 
seq.). This collection was developed as part of a Federal Government-
wide effort to streamline the process for seeking feedback from the 
public on service delivery.

DATES: Comments are encouraged and will be accepted for 60 days until 
October 14, 2014.

ADDRESSES: All submissions received must include the OMB Control Number 
1615-0121 in the subject box, the agency name and Docket ID USCIS-2014-
0008. To avoid duplicate submissions, please use only one of the 
following methods to submit comments:
    (1) Online. Submit comments via the Federal eRulemaking Portal Web 
site at www.regulations.gov under e-Docket ID number USCIS-2014-0008;
    (2) Email. Submit comments to [email protected];
    (3) Mail. Submit written comments to DHS, USCIS, Office of Policy 
and Strategy, Chief, Regulatory Coordination Division, 20 Massachusetts 
Avenue NW., Washington, DC 20529-2140.



    The information collection activity will garner qualitative 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with the Administration's commitment to improving service 
delivery. By qualitative feedback we mean information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study.

[[Page 47471]]

This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.


    Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to consider limiting the 
amount of personal information that you provide in any voluntary 
submission you make to DHS. DHS may withhold information provided in 
comments from public viewing that it determines may impact the privacy 
of an individual or is offensive. For additional information, please 
read the Privacy Act notice that is available via the link in the 
footer of http://www.regulations.gov.

    Note:  The address listed in this notice should only be used to 
submit comments concerning this information collection. Please do 
not submit requests for individual case status inquiries to this 
address. If you are seeking information about the status of your 
individual case, please check ``My Case Status'' online at: https://egov.uscis.gov/cris/Dashboard.do, or call the USCIS National 
Customer Service Center at 1-800-375-5283.

    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
    Below we provide the Department of Homeland Security, U.S. 
Citizenship and Immigration Services (USCIS) projected average annual 
estimates for the next three years:
    (1) Type of Information Collection: Extension, without change, of a 
currently approved collection.
    (2) Title of the Form/Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    (3) Agency form number, if any, and the applicable component of the 
DHS sponsoring the collection: No Agency Form Number; USCIS.
    (4) Affected public who will be asked or required to respond, as 
well as a brief abstract: Primary: Individuals and households, 
businesses and organizations.
    (5) An estimate of the total number of respondents and the amount 
of time estimated for an average respondent to respond: 30,000 
Respondents x (.50) 30 minutes per response.
    (6) An estimate of the total public burden (in hours) associated 
with the collection: 15,000 annual burden hours.
    If you need a copy of the information collection instrument with 
instructions, or additional information, please visit the Federal 
eRulemaking Portal site at: http://www.regulations.gov. We may also be 
contacted at: USCIS, Office of Policy and Strategy, Regulatory 
Coordination Division, 20 Massachusetts Avenue NW., Washington, DC 
20529-2140, Telephone number 202-272-8377.

    Dated: August 7, 2014.
Laura Dawkins,
Chief, Regulatory Coordination Division, Office of Policy and Strategy, 
U.S. Citizenship and Immigration Services, Department of Homeland 
[FR Doc. 2014-19102 Filed 8-12-14; 8:45 am]