TITLE:  Medical Information Services, B-287824, July 10, 2001
BNUMBER:  B-287824
DATE:  July 10, 2001
Medical Information Services, B-287824, July 10, 2001


Matter of: Medical Information Services

File: B-287824

Date: July 10, 2001

Stephen Jacob for the protester.

Phillipa L. Anderson, Esq., Rheba Heggs, Esq., and Philip Kauffman, Esq.,
Department of Veterans Affairs, for the agency.

Aldo A. Benejam, Esq., and Christine S. Melody, Esq., Office of the General
Counsel, GAO, participated in the preparation of the decision.


1. Challenge to the evaluation of protester's proposal is denied where the
record shows that the technical evaluation board (TEB) evaluated the
proposal in accordance with the criteria announced in the solicitation and
the record supports the TEB's conclusions.

2. A proposal found deficient following a comparative evaluation of
proposals (rather than on a pass/fail basis) under traditional
responsibility factors such as experience, past performance, and personnel
qualifications is not a matter of responsibility subject to the Small
Business Administration's certificate of competency procedures.


Medical Information Services (MIS) protests the award of a contract to
Information & Professional Management Group (IPMG) under request for
proposals (RFP) No. 261-0077-01, issued by the Department of Veterans
Affairs (VA) for medical transcription services for the VA's Sierra Nevada
Health Care System (Reno). MIS contends that the VA improperly rejected its
proposal and challenges the award to IPMG on several grounds.

We deny the protest.

The RFP, issued on January 17, 2001 as a total small business set-aside,
contemplated the award of a fixed price,
indefinite-delivery/indefinite-quantity contract for a base year with up to
four 1-year options. Offerors were required to submit unit and extended
prices for transcribing estimated quantities of seven different types of
medical reports (e.g., discharge summaries, examinations, operation
reports/procedures, and consultation progress). The RFP listed the following
evaluation factors (maximum point values for each, shown in parentheses,
were not provided in the RFP): technical capabilities (20), past performance
(10), "experiences" (20), and price (50), for a maximum combined possible
score of 100 points. Award was to be made to the offeror whose proposal was
deemed most advantageous to the government.

Twelve firms, including MIS and IPMG, responded to the RFP by the time set
on March 2 for receipt of proposals. Each member of a technical evaluation
board (TEB) evaluated proposals by assigning numerical ratings under each of
the technical evaluation factors, and an average total score. The
contracting officer (CO) separately evaluated prices by assigning the
maximum number of points available for price to the lowest priced proposal,
and proportionately lower scores to higher prices. Following that initial
evaluation, the CO provided all offerors with an opportunity to revise their
prices. In response to an inquiry regarding this request, the CO explained
to MIS that the VA had not excluded any proposal from consideration at that
time, and that all offerors were being provided with an opportunity to
revise their prices.

The table below shows the overall ranking of all offerors' proposals based
on combined technical and price scores.

       Price/Score       Tech.  Total

 IPMG  $645,990/46.23    49.00  95.23

 A     774,777/38.55     48.67  87.22

 B     635,812/46.97     37.00  83.97

 C     688,350/43.39     39.67  83.06

 D     645,495/46.27     36.33  82.60

 E     942,808/31.68     47.00  78.68

 F     732,314/40.78     36.67  77.45

 G     678,400/44.02     33.33  77.35

 H     864,470/34.55     36.00  70.55

 MIS   597,308/50.00     10.67  60.67

 I     805,936/37.06     12.00  49.06

 J     1,135,068/26.31   13.33  39.64

Agency Report (AR) exh. 13.

In its report to the CO, the TEB pointed out that IPMG's technical proposal
had earned the highest technical score. The evaluators noted that IPMG had
been in business for more than 5 years providing similar services to several
VA hospitals and to the Department of Defense. The TEB found that IPMG had
demonstrated that it is the best qualified firm to perform the required
services and recommended award to IPMG. The CO determined that IPMG's price
was reasonable, accepted the TEB's recommendation, and awarded the contract
to that firm on April 9. Upon learning of the award, MIS requested a

In her written debriefing, the CO informed MIS that the RFP specified "a
contractor-owned digital dictation system located at the contractor's
office, and did not include [MIS's proposed] technology . . . ." AR exh. 20,
Debriefing Letter to MIS, Apr. 13, 2001. The CO further pointed out that the
VA had not established a competitive range, and that all offerors had been
given an opportunity to revise their prices. This protest followed an
agency-level protest which the agency now concedes was improperly dismissed
as untimely filed.

MIS challenges the evaluation and rejection of its proposal. The protester
primarily asserts that MIS's proposed technology complies with the RFP's
requirement for a contractor-owned digital dictation system. MIS also
contends that the CO was required to refer the rejection of its proposal to
the Small Business Administration (SBA) for review under SBA's certificate
of competency (COC) procedures.

In reviewing a protest against the evaluation of proposals, we examine the
record to determine whether the agency's judgment was reasonable and
consistent with the stated evaluation criteria and applicable statutes and
regulations. Support Servs., Inc., B-282407, B-282407.2, July 8, 1999, 99-2
CPD para. 30 at 3. As discussed below, we find that the evaluation of MIS's
proposal was reasonable and consistent with the evaluation criteria.

As a preliminary matter, although MIS understood the CO's letter as
suggesting that MIS's proposed solution did not comply with the RFP, neither
the evaluation record nor the award decision document reveal any concerns by
the TEB or the CO over MIS's proposed technical solution. Rather, the
evaluation record shows that the TEB downgraded MIS's proposal for other
reasons. For instance, under the past performance factor, offerors were to
provide proof of past performance for three contracts similar in scope and
size to the contract to be awarded under the RFP, performed within the past
3 years. As all the evaluators recognized, MIS, a new company, had submitted
no past performance history. Nevertheless, the TEB assigned MIS's proposal 5
of 10 available points in this area; this was consistent with the
instruction on the score sheets the TEB used that offerors without past
performance history were to be given a "neutral rating" of 5 points. We view
the TEB's rating of MIS's proposal under the past performance area as being
tantamount to a neutral rating consistent with Federal Acquisition
Regulation (FAR) sect. 15.305(a)(2)(iv), which provides that offerors without a
record of relevant past performance or for whom past performance information
is not available may not be evaluated favorably or unfavorably. See Symtech
Corp., B-285358, Aug. 21, 2000, 2000 CPD para. 143 at 10.

Similarly, MIS's lack of past performance history was the reason for its low
score under the technical capabilities factor, which also focused on past
performance, calling for offerors to demonstrate their experience and
achievements related to their ability to perform transcription services. [1]
In this area, two evaluators gave the proposal 0 points and the third
evaluator gave it 5 points, out of a total of 20 available points. While the
scores awarded do not reasonably represent a neutral rating as required
under FAR sect. 15.305(a)(2)(iv), see Meridian Management Corp.,

B-285127, July 19, 2000, 2000 CPD para. 121 at 3 n.2, MIS was not prejudiced by
the scores it received in this area. Assuming a score of 10 points (the
halfway point on the 20-point scale) reasonably represents a neutral rating
under this factor, MIS's overall technical score would increase to only 19
points, raising its total score, including price, from 60.67 to 69 points;
[2] as the table above shows, this score would not change MIS's ranking as
10th out of 12 offerors. See NAHB Research Center, Inc., B-278876.2, May 4,
1998, 98-1 CPD para. 150 at 5.

Under the experiences factor, where MIS's proposal earned an average total
score of only 3 points (out of a maximum possible score of 20 points),
offerors were to provide information related to the firm's management's
qualifications, and that of personnel proposed to perform the transcription
services. In addition, the offeror's quality assurance (QA) plan,
contingency plan, and maintenance schedules were also to be evaluated in
this area. One evaluator downgraded MIS's proposal in this area because the
firm had not adequately demonstrated its personnel's qualifications, had not
provided a contingency plan, and did not provide its maintenance schedule.
Another evaluator downgraded the protester's proposal under this factor
because he found that most of the data MIS provided was based on estimates,
and not on its actual performance. That evaluator also noted that, although
MIS had a QA plan, the firm did not adequately explain how the transcription
services would be monitored. Although MIS disagrees with the TEB's
conclusions, mere disagreement with the agency's judgment in its
determination of the relative merit of competing proposals does not
establish that the evaluation was unreasonable. Hard Bodies, Inc., B-279543,
June 23, 1998, 98-1 CPD para. 172 at 3. Based on our review of the record, we
have no basis to object to the evaluation of MIS's proposal.

MIS argues that the evaluation of its proposal was flawed because the
evaluators were not uniform in their ratings. However, technical evaluators
have considerable latitude in assigning ratings which reflect their
subjective judgments of a proposal's relative merits. I.S. Grupe, Inc.,
B-278839, Mar. 20, 1998, 98-1 CPD para. 86 at 5. While MIS accurately notes that
the evaluators differed slightly on the ratings provided its proposal,
disparate scoring among evaluators by itself does not suffice to establish
an improper evaluation. Unisys Corp., B-232634, Jan. 25, 1989, 89-1 CPD para. 75
at 6. One evaluator's scoring is not unreasonable merely because it is based
on judgments different from those of other evaluators. Arsenault Acquisition
Corp.; East Mulberry, LLC, B-276959, B-276959.2, Aug. 12, 1997, 97-2 CPD
para. 74 at 4.

MIS also argues that since it is a small business, the agency should have
referred the rejection of its proposal to the SBA for consideration of a
COC. An agency may use traditional responsibility factors, such as
experience, past performance, and personnel qualifications, as technical
evaluation factors, where, as here, a comparative evaluation of those areas
is to be made. Dynamic Aviation--Helicopters, B-274122, Nov. 1, 1996, 96-2
CPD para. 166 at 3; ASR Management & Tech. Servs.,

B-244862.3, B-247422, Apr. 23, 1992, 92-1 CPD para. 383 at 7. Where a proposal
is determined to be deficient pursuant to such an evaluation, the matter is
one of relative technical merit, not unacceptability, which would require a
referral to the SBA. Advanced Resources Int'l, Inc.--Recon., B-249679.2,
Apr. 29, 1993, 93-1 CPD para. 348; Aerospace Design, Inc., B-247793, July 9,
1992, 92-2 CPD para. 11 at 3.

As discussed above, MIS's proposal was not rejected as technically
unacceptable and there was no determination of nonresponsibility. The CO
simply used the TEB's results in a comparative analysis of all the proposals
to determine which proposal would be most advantageous to the government.
Because the agency did not conduct a responsibility determination, but a
comparative evaluation of the competing proposals, the agency was not
required to refer the matter to the SBA. See A & W Maint. Servs., Inc.,
B-258293, B-258293.2, Jan. 6, 1995, 95-1 CPD para. 8 at 3; Advanced Resources
Int'l, Inc.--Recon., supra.

Finally, MIS also challenges the award to IPMG on several grounds, including
that IPMG is not a small business, and that the evaluators may have been
biased in favor of IPMG because it is the incumbent contractor. Since
nothing in MIS's protest would alter the ratings of the eight intervening
offers--all of which earned significantly higher technical scores than MIS's
proposal--MIS would not be in line for award even if its challenge to the
award were sustained. Accordingly, MIS is not an interested party to protest
the selection of IPMG's proposal for award. [3] Four Seas and Seven Winds
Travel, Inc., B-244916, Nov. 15, 1991, 91-2 CPD para. 463 at 4; ECS Composites,
Inc., B-235849.2, Jan. 3, 1990, 90-1 CPD para. 7 at 1.

The protest is denied.

Anthony H. Gamboa

General Counsel


1. To the extent that MIS challenges the inclusion of several evaluation
subfactors related to the firm's experience, achievements, and past
performance, which were listed in the RFP, under both the technical
capabilities and experience factors, this contention, raised for the first
time in MIS's comments on the agency report, is untimely. Under our
Regulations, protests based upon alleged improprieties in a solicitation
which are apparent prior to the time set for the receipt of proposals must
be filed prior to that time to be considered by our Office. 4 C.F.R. sect.
21.2(a)(1) (2001).

2. The record shows that the TEB arrived at the consensus scores by
averaging the scores of the three TEB members under each factor. Thus, under
the technical capabilities factor, the average of the three scores (0, 0,
and 5 points) was 1.67 points. Assuming instead that each evaluator had
given MIS 10 points, its average score under this factor would be 10 points,
an increase of 8.33 points, which would increase its overall technical score
from 10.67 to 19 points.

3. In any event, MIS's challenge to IPMG's small size status is an issue for
review by the SBA, not our Office. See 4 C.F.R. sect. 21.5(b). Further, MIS
offers no evidence, and we see none in the record, to support its conclusory
assertion that the evaluators were biased in favor of IPMG.