[Federal Register Volume 76, Number 46 (Wednesday, March 9, 2011)]
[Pages 12960-12961]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-5306]



[Public Notice 2011-0030]

Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Export-Import Bank of the U.S.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.


    Form Title: Generic Information Collection Requests.
SUMMARY: As part of the Federal Government-wide effort to streamline 
the process to seek feedback from the public on service delivery, the 
Export-Import Bank of the United States (Ex-Im Bank), has submitted a 
Generic Information Collection Request (Generic ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on

[[Page 12961]]

Agency Service Delivery'' to OMB for approval under the Paperwork 
Reduction Act (PRA) (44 U.S.C. 3501 et seq.)

DATES: Comments must be submitted by April 8, 2011 to be considered.

ADDRESSES: Comments may be submitted through www.Regulations.Gov or 
mailed to Office of Information and Regulatory Affairs, 725 17th 
Street, NW., Washington, DC 20038 attn: OMB 3048-xxxx.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Sharon A. Whitt, sharon.whitt@exim.gov.

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mane information that 
provides useful insights on perceptions and options, but are not 
statistical surveys that yield qualitative results that can be 
generalized to the population of the study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collection under this generic clearance will provide 
useful information, but it will not yield data that can be generalized 
to the overall population. This type of generic clearance for 
qualitative information will not be used for quantitative information 
collections that are designed to yield reliably actionable results, 
such as monitoring trends over time or documenting program performance. 
Such data used require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register on December 22, 2010 (75 FR 80542).
    A variety of instruments and platforms will be used to collect 
information from the respondents see below:

Survey Type.
Web based/e-mail based survey.
Feedback/Comment Evaluation Form.
Detailed Mail Evaluation Form.
Focus Group.
    Current Actions: New collection of information.
    Type of Review: New collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 10.
    Respondents: 15,100.
    Annual Responses: 4,700.
    Frequency of Response: Once per request.
    Average minutes per response: 15.
    Burden hours: 6,700.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. Findings will be used for general service 
improvement, but are not for publication or other public release.
    Although the Agency does not intend to publish its findings, the 
Agency may receive requests to release the information (e.g., 
congressional inquiry, Freedom of Information Act requests). The Agency 
will disseminate the findings when appropriate, strictly following the 
Agency's ``Guidelines for Ensuring the Quality of Information 
Disseminated to the Public.'', and will include specific discussion of 
the limitation of the qualitative results discussed above.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a valid 
Office of Management and Budget control number.

Sharon A. Whitt,
Agency Clearance Officer.
[FR Doc. 2011-5306 Filed 3-8-11; 8:45 am]