Digital Print & Management — Superior Customer Service more details

This fast-paced two-day course for government printing specialists will deal with customer service as it specifically applies to providing government publication and printing services. Through lecture, video, role playing, and class interaction, attendees will gain insight and knowledge into providing effective, proactive customer service.


Dates: May 7 – 8
Time: 9:00 AM – 4:00 PM
Location: Online
Cost: 2 days - $775


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Methods of Payment
GPO accepts the following methods of payment: Purchase Card or GPO Deposit Account You will receive a confirmation email acknowledging your successful registration for this class. If payment is required, an Institute staff member will be in contact.

Cancellations
In the event that a class must be cancelled by The Institute at GPO, every effort will be made to notify you by email of the cancellation at least 2 weeks prior to the class date. You will receive information regarding the option to transfer your registration to another class offered by The Institute or to choose to receive a refund.

If you are unable to attend a class for which you are registered, contact us at [email protected] as soon as you know you will not be able to attend. Every effort will be made to reschedule you for a later class date, if available.

Special Needs Requests
If you have special needs such as interpreters or readers, please let us know at least five weeks in advance of the class (sub-contractors require 30 days notice for these services). Although we are pleased to make whatever arrangements are necessary to ensure that all students receive the maximum benefit from the training, the Institute operates on a cost-recovery basis and must recoup any added fees from the student's agency.