Federal Agencies Give GPO High Customer Satisfaction Score
10/01/24 U.S. Government Publishing Office (GPO)’s biennial customer services survey of more than 500 Federal agency customers showed abundantly positive customer satisfaction ratings. The average satisfaction rating across GPO procurement contracts, programs, and services was 96 percent. Respondents reported the highest satisfaction ratings with staff professionalism, the value of GPO products and services, and staff technical knowledge and expertise.